Basic list of news for version 3.2.3

11. July 2024
  • Requests
    • A new feature has been added to create custom priorities for requests and change their order. TOP
    • A new permission has been added that allows prohibiting the editing of requests created by the user if the user is not the resolver of that request.
    • It is now possible to change assistant resolvers, request type, and service area using bulk editing.
    • The Description column is displayed in the configuration item selection window for requests.
    • A column displaying the duration of fulfillments linked to the request has been added to the request report.
  • Work Orders
    • Quick completion of work orders has been implemented. TOP
  • Fulfillments
    • A new permission has been added that allows access to fulfillments from visible deals.
    • It is possible to display the status of flat rate usage in the fulfillment if the flat rate is set as a fulfillment accounting item.
    • Accepted items from the offer linked to the same request can be added to the fulfillment linked to a request.
    • On drafts of fulfillments automatically generated from a regular request, it is possible to select Delivery Locations.
  • Deals
    • A new Efficiency column expressing the ratio of internal time to billing time has been added to the Budget Control report.
    • A new function allowing bulk creation of requests for each configuration item linked to the deal has been added.
  • Projects and Project Deals
    • The button to display the Gantt chart has also been added to the list of Project Deals.
    • A column displaying the gross margin from the revenue has been added to the list of Project Deals.
    • The option to pin the header with column names has been added to the lists of Projects, Project Deals, and Subcontracts.
    • Deleting a Project / Project Deal is not possible if all linked records are not closed.
  • Billing
    • In the print layout of issued invoices, the account number is displayed in a separate line. Previously, it was displayed in the same line as the account name.
    • VAT rate tables have been added to the print layouts of invoices.
    • Reasons why a fulfillment is blocked for billing have been added to the billing preview.
  • VoIP in CDESK
    • When handling a call, previous calls and requests of the contact are automatically displayed. TOP
    • Flexible handling of your calls from either a mobile or a computer has been added. TOP
    • The option to select contacts from the directory for direct dialing has been added.
    • A new application for controlling the MicroSIP client for Windows has been released, with an easy installation and improved integration with the CDESK system.
    • Call forwarding control has been improved.
    • Desktop notifications have been improved. The operator can answer a call through notifications.
    • The contact display speed on an incoming call has been increased.
  • Configuration Database
    • A function allowing bulk creation of requests from the list of configuration items directly in the Configuration Database module has been implemented.
    • When changing the company at the Operation, the company will also automatically change on all locations linked to the operation and on configuration items linked to the location.
  • Offers
    • A new function allowing the creation of various versions of the original offer has been created. A new version can be created, for example, when a discount is introduced.
    • A PDF export of the offer is automatically inserted into email notifications.
  • Approval
    • An Approver Audit report has been created. The report contains information about the approval processes.
  • Calendar
    • The resolver’s avatar is displayed in the calendar entry. TOP
    • The type of request is displayed in the calendar with color coding.
    • A one-week overview by human resources has been added.
    • Display of data in the cell has been optimized.
  • Warehouse
    • Composite stock cards, which contain several basic stock cards, have been introduced. Suitable for creating sets, kits.
  • Custom Print Layouts
    • Fields from work orders can be included in custom print layouts.
  • General Functions
    • The background display of the login screen has been optimized to display correctly at resolutions higher than the background image resolution.

List of fixes for version 3.2.3

The full text of the updates will be available in a few days.