The first step is toward new licensing, significant improvements to the Offers module, and updates to the Gantt chart project tool.
Version 3.2.8 introduces improvements in the Gantt chart for projects, enhancements in Offers, the first step toward a new licensing model, and further AI integration in requests.
TOP UPDATES
- Improvements in the Gantt Chart
- Enhancements in Offers
- Disabling old calendars
Requests
- AI assistant for handling requests – pilot operation
- Hyperlink in request catalogue tiles – direct opening of an external link
- Display of automatic responses in discussions with the option to delete
- When selecting support solvers in a request, solvers from the selected solver group are shown with priority
- Button to revert response/completion deadline
- Simplified configuration of 2nd-level service areas in request templates
- Option to freely move tiles in the request catalogue, including level changes
- Added column “Device Service: Warranty” to the request list
Gantt Chart
- More flexible left panel
- New planning mode
- New colour scheme
- Added columns: Request Type, Status, Tags, Solver
- Adjusted object ordering behaviour in the Gantt overview
- Nested requests
General Features
- More intuitive discussion display in the right panel
- Fix for loading signatures in discussions in the right panel
- Ability to create and edit companies in the right panel
- Display of results in central search without grouping, sorted by last change date
- Simplifications when entering values in simple filters
- Added standard filtering options in date fields
- New filter option “is/is not” for selected columns in the Company, Contact, and Request modules
New Calendar
- New colour scheme for displaying objects in the calendar
- Separation of default shared filters and adjustments to their visibility
- Updates in solver selection and display
- Addition of Loans to the calendar
Message Processing
- Ability to set the sender name for the discussion notification of a post received via email
- Prevention of duplicate attachments in requests from message processing
Approvals
- Simplified dialogue for free approvals of requests
- Added response templates in WhatsApp
- Display of conversation expiration information
- When a welcome message is sent, it is recorded as a response, but the conversation remains marked as unread
Orders
- Added export of flat-rate services
Work Orders
- Added notification with the number and name of the parent request
Users and Groups
- The primary environment administrator account is protected from deactivation and deletion
Projects
- Ability to organise project orders within a project and transfer the order to the Gantt chart