Capture all support and business communication
Create and manage various public e-mail addresses through which you are connected with your customers, suppliers and partners. Each e-mail will be assigned to support object (e.g. request) or business object (e.g. lead, opportunity). Message processing in CDESK can be automatic, or manually handled by responsible operator. Rules and criteria of processing are watched by complex e-mail parser and can be set accurately to reflect type of communication. From now, every one message will be recorded and you are prevented from reducing the quality of provided services or losing of potential opportunity.
With Message processing module, you will capture all communication channels with your public addresses. Increase quality of services, uncover potential customers and don’t miss any business opportunity – maximize your profits by reaching on all areas. Keep transparent records of communication history.
To prevent overlooking of any important message, automated processing of selected messages will guarantee an easy sorting and creating a variety of activities in CDESK – from adding the posts on notice board to entering a work for specific employee.
Overview of Message processing features
Transfer and record all e-mail communication in CDESK
Set public addresses forwarded to CDESK - all messages sent to these addresses can be sorted and filtered various ways
Perform onetime actions or permanent rules on incoming messages - create new requests, assign them specific operators, Create noticeboard posts or assign messages to Discussion in requests
All unprocessed messages from monitored public addresses are waiting to be manually processed by responsible employee
Set operators as responsible for particular public addresses
What is CDESK?
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We offer you an opportunity to make your business more attractive and competitive. The tool, which will surprise you with its simplicity and complexity.
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