Prices helpdesk, service desk and ticketing tool

Prices

CDESK license

GOLD
operator

gives you unlimited access to all features. You can use web interface, desktop or mobile apps. Put simply, you can have at hand everything, all the time.

CDESK license

SILVER
solver

is limited only in the way that no more than 25% of purchased accounts can be logged in at the same time through the web interface. This restriction does not apply to desktop and mobile app access, where some of the features are not available.

CDESK license

BRONZE
free access

you get free from us for your customers, or employees to work with them effectively. The license contains only selected features and some data is read-only or accessible to a limited extent.

	CDESK GOLD	CDESK SILVER	CDESK BRONZE
	from 20 € Per license / month	11 € Per license / month	FREE for your customers
MODULES (expand for list of functions)	QUANTITY DISCOUNTS under 20 licenses … 25 € / lic. over 20 licenses … 22,5 € / lic. over 50 licenses… 20 € / lic. over 100 licenses… negotiable	PRICE NOTICE Licenses CDESK SILVER are ordered in packs of 4 pcs.
REQUESTS
Entering requests History in requests Recording of requests Catalog of requests Discussion with the customer Internal notes among solvers Regular requests Approval of requests
ADDRESS BOOK
Recording of companies Recording of contacts
DEALS
Recording of deals Recording of costs
FULFILLMENTS
Recording and assigning of fulfillments Internal fulfillments
TASKS
Recording of tasks Assignment of tasks
SLA, SLO – CONTRACTS
Recording of SLA (time terms) Recording of SLO (availability in %)
AUTO MESSAGE PROCESSING
Message sources: email, web form, API Manual processing Processing rules setting
CALENDAR
Custom calendar Scheduling of other operators Synchronization with external calendars (Exchange, Google) – connector additionally charged
KNOWLEDGE BASE
Recording of knowledge Recording of solutions Comments
ANNOUNCEMENTS
Display of announcements Editing of announcements
MANAGEMENT AND ADMINISTRATION
Global settings Users and groups Approval rules
ACCESS AND DATA
MOBILE APPLICATION
Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android). Offline mode (working in the application even without internet connection) Time limit of in-app data: open items – no limit completed items – last month
DESKTOP APPLICATION
For both Windows and macOS systems. Offline mode (working in the application even without internet connection)
WEB ACCESS
With CDESK SILVER license, 25% of purchased accounts can be logged in simultaneously.
ADDITIONAL FEATURES
CMDB configuration database	10 € / month / first 200 items from 0,01 € / month / every additional item The price decreases gradually with the number of items and is calculated by an average in the given range: 0 – 5000 items – 0,025 € / month / item 5000 – 15000 items – 0,015 € / month / item over 15000 items – 0,01 € / month / item
Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, requests, fulfilments, etc.)
Approval			0,5 € / account / month
Approval of Requests The price is a surcharge to your account CDESK BRONZE CDESK GOLD and SILVER have approval within the account
Offers	10 € / portal / month
Creating and editing offers of services, works, materials and transport License CDESK BRONZE has access to read-only offers.
Pricelists	10 € / portal / month
Creating and editing pricelists of services, works, materials and transport. License CDESK BRONZE does not have access to the pricelists.
Billing and invoicing	9 € / account / month	9 € / account / month
Creating invoices from deals, invoice management. Price is a surcharge to the accounts CDESK GOLD and SILVER. CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).
Advanced billing – Contracts	35 € / portal / month
Billing regular fixed fees with contracts. Recording of contracts and amendments directly in CDESK. Recording of sold and operated services. Application of quantity and fidelity discounts, payments in advance. Dealer invoicing with dealer invoice to the end customer.
Stock	20 € / Stock
Evidence of stock cards Possibility to register micro-warehouses Stock movements Stock status monitoring and reporting Possible connection to ERP (price on request)
Vacation requests & substitutions	0,70 € / account / month price per user with the possibility to request time off
Recording of requests Approvals Balance tracking Substitutions
Reservation system	1 € / object / month price per object with the reservation possibility
Reservation of any object (cars, meeting rooms, equipment, etc.)
Custom domain	13 € / portal / month
CDESK cloud operation on your own https domain, custom login screen. Logo inside the portal, invoices and in email notifications is free of charge.
SMS notifications	0,03 € / SMS
SMS event notification with possibility to choose what events should be generated.
Disk space for attachments (DMS)	5 € / 1 GB of used space / month
Central storage of attachments Versioning
Connectors to AD/LDAP	0,30 € / paired account / month
Deployment support Implementation of functionality enhancement
Connectors to Exchange & G-Suite	10 € / portal / month
Synchronization of CDESK calendar with Exchange or Google calendar
Connectors to ERP & other software	Deployment support – hourly rate from 20 € – 30 € / portal / month
Implementation to already implemented economic systems ABRA, POHODA, KARAT, Navision. To other software Jira, SSCM, FinStat, Securiton PCO When implementing to other systems, the price is on request
SERVICES FOR THE OPERATION OF CDESK ON YOUR OWN SERVER
Installing CDESK on your own server	from 300€ one-time
Physical server, virtual server over vmware, HyperV, KVM…
System service “SLA system BASIC”	80 € month
Support for on-premise installed CDESK (checking server status, backing up the database, performing updates…) Support availability within 4 hours during working hours – 08:00 – 17:00 30 min consultation time per month 30 min consultation time per month
System service “SLA system STANDARD” (Extension of “SLA system BASIC”)	180 € month
Support availability: within 2 hours of reporting during working hours – 08:00 – 17:00 – within 6 hours of reporting in the hours – 17:00 – 22:00, on working days – within 6 hours of reporting at times – 08:00 – 22:00, any day, ie. also weekends, holidays 1 hour consultation time per month
System service “SLA system PREMIUM” (Extension of “SLA system STANDARD”)	400 € month
support within 1 hour of reporting 24/7 2 hours consultation time per month
Software support “SLA hotline BASIC”	125 € month
3 hours per month – advice on normal use of the product after the implementation and training of employees

All prices are without VAT.

If you have any questions, please contact us.

CDESK
GOLD

CDESK
SILVER

CDESK
BRONZE

from 20 €
Per license / month

11 €
Per license / month

FREE
for your customers

QUANTITY DISCOUNTS

under 20 licenses … 25 € / lic.
over 20 licenses … 22,5 € / lic.
over 50 licenses … 20 € / lic.
over 100 licenses … negotiable

PRICE NOTICE

Licenses CDESK SILVER
are ordered in packs of 4 pcs.

MODULES (expand for list of functions)	CDESK GOLD	CDESK SILVER	CDESK BRONZE
REQUESTS
Entering requests History in requests Recording of requests Catalog of requests Discussion with the customer Internal notes among solvers Regular requests Approval of requests
ADDRESS BOOK
Recording of companies Recording of contacts
DEALS
Recording of deals Recording of costs
FULFILLMENTS
Recording and assigning of fulfillments Internal fulfillments
TASKS
Recording of tasks Assignment of tasks
SLA, SLO – CONTRACTS
Recording of SLA (time terms) Recording of SLO (availability in %)
AUTO MESSAGE PROCESSING
Message sources: email, web form, API Manual processing Processing rules setting
CALENDAR
Custom calendar Scheduling of other operators Synchronization with external calendars (Exchange, Google) – connector additionally charged
KNOWLEDGE BASE
Recording of knowledge Recording of solutions Comments
ANNOUNCEMENTS
Display of announcements Editing of announcements
MANAGEMENT AND ADMINISTRATION
Global settings Users and groups Approval rules
ACCESS AND DATA
MOBILE APPLICATION
Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android). Offline mode (working in the application even without internet connection) Time limit of in-app data: open items – no limit completed items – last month
DESKTOP APPLICATION
For both Windows and macOS systems. Offline mode (working in the application even without internet connection)
WEB ACCESS
With CDESK SILVER license, 25% of purchased accounts can be logged in simultaneously.
ADDITIONAL FEATURES
CMDB configuration database	10 € / month / first 200 items from 0,01 € / month / every additional item The price decreases gradually with the number of items and is calculated by an average in the given range: 0 – 5000 items – 0,025 € / month / item 5000 – 15000 items – 0,015 € / month / item over 15000 items – 0,01 € / month / item
Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, requests, fulfilments, etc.)
Approval			0,5 € / account / month
Approval of Requests The price is a surcharge to your account CDESK BRONZE CDESK GOLD and SILVER have approval within the account
Offers	10 € / portal / month
Creating and editing offers of services, works, materials and transport License CDESK BRONZE has access to read-only offers.
Pricelists	10 € / portal / month
Creating and editing pricelists of services, works, materials and transport. License CDESK BRONZE does not have access to the pricelists.
Billing and invoicing	9 € / account / month	9 € / account / month
Creating invoices from deals, invoice management. Price is a surcharge to the accounts CDESK GOLD and SILVER. CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).
Advanced billing – Contracts	35 € / portal / month
Billing regular fixed fees with contracts. Recording of contracts and amendments directly in CDESK. Recording of sold and operated services. Application of quantity and fidelity discounts, payments in advance. Dealer invoicing with dealer invoice to the end customer.
Stock	20 € / Stock
Evidence of stock cards Possibility to register micro-warehouses Stock movements Stock status monitoring and reporting Possible connection to ERP (price on request)
Vacation requests & substitutions	0,70 € / account / month price per user with the possibility to request time off
Recording of requests Approvals Balance tracking Substitutions
Reservation system	1 € / object / month price per object with the reservation possibility
Reservation of any object (cars, meeting rooms, equipment, etc.)
Custom domain	13 € / portal / month
CDESK cloud operation on your own https domain, custom login screen. Logo inside the portal, invoices and in email notifications is free of charge.
SMS notifications	0,03 € / SMS
SMS event notification with possibility to choose what events should be generated.
Disk space for attachments (DMS)	5 € / 1 GB of used space / month
Central storage of attachments Versioning
Connectors to AD/LDAP	0,30 € / paired account / month
Deployment support Implementation of functionality enhancement
Connectors to Exchange & G-Suite	10 € / portal / month
Synchronization of CDESK calendar with Exchange or Google calendar
Connectors to ERP & other software	Deployment support – hourly rate from 20 € – 30 € / portal / month
Implementation to already implemented economic systems ABRA, POHODA, KARAT, Navision. To other software Jira, SSCM, FinStat, Securiton PCO When implementing to other systems, the price is on request
Services for the CDESK on-premise operation
CDESK on-premise installation	from 300 € one-time
Physical server, virtual server over vmware, HyperV, KVM.
System service “SLA system BASIC”	80 € / month
Support for on-premise installed CDESK (checking server status, backing up the database, performing updates, availability of support within 4 hours at work time 8:00 to 17:00.)
System service “SLA system STANDARD” (Extension of “SLA system BASIC”)	180 € / month
Support availability: within 2 hours of reporting during working hours – 08:00 – 17:00 – within 6 hours of reporting in the hours – 17:00 – 22:00, on working days – within 6 hours of reporting at times – 08:00 – 22:00, any day, ie. also weekends, holidays 1 hour consultation time per month
System service “SLA system PREMIUM” (Extension of “SLA system STANDARD”)	400 € / month
support within 1 hour of reporting 24/7 2 hours consultation time per month
System service “SLA hotline BASIC”	125 € / month
3 hours per month – counselling to routine use of the product after implementation and staff training

All prices are without VAT.

If you have any questions, please contact us.

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