Prices helpdesk, service desk and ticketing tool - CDESK
 
 

Prices

CDESK license

 GOLD
operator

gives you unlimited access to all features. You can use web interface, desktop or mobile apps. Put simply, you can have at hand everything, all the time.

CDESK license

 SILVER
solver

is limited only in the way that no more than 25% of purchased accounts can be logged in at the same time through the web interface. This restriction does not apply to desktop and mobile app access, where some of the features are not available.

CDESK license

 BRONZE
free access

you get free from us for your customers, or employees to work with them effectively. The license contains only selected features and some data is read-only or accessible to a limited extent.

CDESK
GOLD		 CDESK
SILVER		 CDESK
BRONZE
from 20 €
Per license / month		 11 €
Per license / month		 FREE
for your customers
MODULES (expand for list of functions) QUANTITY DISCOUNTS

  • 1-2 licenses … 25 € / lic.
  • 3-5 licenses … 23,5 € / lic.
  • 6-9 licenses … 22 € / lic.
  • 10-20 licenses … 20 € / lic.
  • > 20 licenses … negotiable
 PRICE NOTICE

Licenses CDESK SILVER
are ordered in packs of 4 pcs.
REQUESTS
  • Entering requests
  • History in requests
  • Recording of requests
  • Catalog of requests
  • Discussion with the customer
  • Internal notes among solvers
  • Regular requests
  • Approval of requests
ADDRESS BOOK
  • Recording of companies
  • Recording of contacts
DEALS
  • Recording of deals
  • Recording of costs
FULFILLMENTS
  • Recording and assigning of fulfillments
  • Internal fulfillments
TASKS
  • Recording of tasks
  • Assignment of tasks
SLA, SLO – CONTRACTS
  • Recording of SLA (time terms)
  • Recording of SLO (availability in %)
AUTO MESSAGE PROCESSING
  • Message sources: email, web form, API
  • Manual processing
  • Processing rules setting
CALENDAR
  • Custom calendar
  • Scheduling of other operators
  • Synchronization with external calendars (Exchange, Google) – connector additionally charged
KNOWLEDGE BASE
  • Recording of knowledge
  • Recording of solutions
  • Comments
ANNOUNCEMENTS
  • Display of announcements
  • Editing of announcements
MANAGEMENT AND ADMINISTRATION
  • Global settings
  • Users and groups
  • Approval rules
ACCESS AND DATA
MOBILE APPLICATION
  • Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android).
  • Offline mode (working in the application
    even without internet connection)
  • Time limit of in-app data:
    open items – no limit
    completed items – last month
DESKTOP APPLICATION
  • For both Windows and macOS systems.
  • Offline mode (working in the application
    even without internet connection)
WEB ACCESS
  • With CDESK SILVER license,
    25% of purchased accounts
    can be logged in simultaneously.
ADDITIONAL FEATURES
CMDB configuration database
  • 10 € / month / first 200 items
  • from 0,01 € / month / every additional item
  • The price decreases gradually with the number of items and is calculated by an average in the given range:
  • 0 – 5000 items – 0,025 € / month / item
  • 5000 – 15000 items – 0,015 € / month / item
  • over 15000 items – 0,01 € / month / item
  • Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, requests, fulfilments, etc.)
Approval 0,5 € / account / month
  • Approval of Requests
  • The price is a surcharge to your account CDESK BRONZE
  • CDESK GOLD and SILVER have approval within the account
Offers 10 € / portal / month
  • Creating and editing offers of services, works, materials and transport
  • License CDESK BRONZE has access to read-only offers.
Pricelists 10 € / portal / month
  • Creating and editing pricelists of services, works, materials and transport.
  • License CDESK BRONZE does not have access to the pricelists.
Billing and invoicing 9 € / account / month 9 € / account / month
  • Creating invoices from deals, invoice management.
  • Price is a surcharge to the accounts CDESK GOLD and SILVER.
  • CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).
Advanced billing – Contracts 35 € / portal / month
  • Billing regular fixed fees with contracts.
  • Recording of contracts and amendments directly in CDESK.
  • Recording of sold and operated services.
  • Application of quantity and fidelity discounts, payments in advance.
  • Dealer invoicing with dealer invoice to the end customer.
Stock 20 € / Stock
  • Evidence of stock cards
  • Possibility to register micro-warehouses
  • Stock movements
  • Stock status monitoring and reporting
  • Possible connection to ERP (price on request)
Vacation requests & substitutions
  • 0,70 € / account / month
  • price per user with the possibility to request time off
  • Recording of requests
  • Approvals
  • Balance tracking
  • Substitutions
Reservation system
  • 1 € / object / month
  • price per object with the reservation possibility
  • Reservation of any object (cars, meeting rooms, equipment, etc.)
Custom domain 13 € / portal / month
  • CDESK cloud operation on your own https domain, custom login screen.
  • Logo inside the portal, invoices and in email notifications is free of charge.
SMS notifications 0,03 € / SMS
  • SMS event notification with possibility to choose what events should be generated.
Disk space for attachments (DMS) 5 € / 1 GB of used space / month
  • Central storage of attachments
  • Versioning
Connectors to AD/LDAP 0,30 € / paired account / month
  • Deployment support
  • Implementation of functionality enhancement
Connectors to Exchange & G-Suite 10 € / portal / month
  • Synchronization of CDESK calendar with Exchange or Google calendar
Connectors to ERP & other software
  • Deployment support – hourly rate
  • from 20 € – 30 € / portal / month
  • Implementation to already implemented economic systems ABRA, POHODA, KARAT, Navision.
  • To other software Jira, SSCM, FinStat, Securiton PCO
  • When implementing to other systems, the price is on request
Services for the CDESK on-premise operation
CDESK on-premise installation from 600 € at once
  • Physical server, virtual server over vmware, HyperV, KVM.
System service “SLA system BASIC” 60 € per month
  • Support for on-premise installed CDESK (checking server status, backing up the database, performing updates, availability of support within 4 hours at work time 8:00 to 17:00.)
System service “SLA system PREMIUM” 180 € per month
  • Support within 1 hour after reporting at work time, within 6 hours from 8:00 to 22:00 any day, also weekends, holidays. SLA system Basic features included.
System service “SLA hotline BASIC” 125 € per month
  • 3 hours per month – counselling to routine use of the product after implementation and staff training

All prices are without VAT.

If you have any questions, please contact us.

CDESK
GOLD		 CDESK
SILVER		 CDESK
BRONZE
from 20 €
Per license / month		 11 €
Per license / month		 FREE
for your customers
QUANTITY DISCOUNTS

  • 1-2 licenses … 25 € / lic.
  • 3-5 licenses … 23,50 € / lic.
  • 6-9 licenses … 22 € / lic.
  • 10-20 licenses … 20 € / lic.
  • > 20 licenses … negotiable
 PRICE NOTICE

Licenses CDESK SILVER
are ordered in packs of 4 pcs.
MODULY CDESK
GOLD		 CDESK
SILVER		 CDESK
BRONZE
REQUESTS
  • Entering requests
  • History in requests
  • Recording of requests
  • Catalog of requests
  • Discussion with the customer
  • Internal notes among solvers
  • Regular requests
  • Approval of requests
ADDRESS BOOK
  • Recording of companies
  • Recording of contacts
DEALS
  • Recording of deals
  • Recording of costs
FULFILLMENTS
  • Recording and assigning of fulfillments
  • Internal fulfillments
TASKS
  • Recording of tasks
  • Assignment of tasks
SLA, SLO – CONTRACTS
  • Recording of SLA (time terms)
  • Recording of SLO (availability in %)
AUTO MESSAGE PROCESSING
  • Message sources: email, web form, API
  • Manual processing
  • Processing rules setting
CALENDAR
  • Custom calendar
  • Scheduling of other operators
  • Synchronization with external calendars (Exchange, Google) – connector additionally charged
KNOWLEDGE BASE
  • Recording of knowledge
  • Recording of solutions
  • Comments
ANNOUNCEMENTS
  • Display of announcements
  • Editing of announcements
MANAGEMENT AND ADMINISTRATION
  • Global settings
  • Users and groups
  • Approval rules
ACCESS AND DATA
MOBILE APPLICATION
  • Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android).
  • Offline mode (working in the application
    even without internet connection)
  • Time limit of in-app data:
    open items – no limit
    completed items – last month
DESKTOP APPLICATION
  • For both Windows and macOS systems.
  • Offline mode (working in the application
    even without internet connection)
WEB ACCESS
  • With CDESK SILVER license,
    25% of purchased accounts
    can be logged in simultaneously.
ADDITIONAL FEATURES
CMDB configuration database
  • 10 € / month / first 200 items
  • from 0,01 € / month / every additional item
  • The price decreases gradually with the number of items and is calculated by an average in the given range:
  • 0 – 5000 items – 0,025 € / month / item
  • 5000 – 15000 items – 0,015 € / month / item
  • over 15000 items – 0,01 € / month / item
  • Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, requests, fulfilments, etc.)
Approval 0,5 € / account / month
  • Approval of Requests
  • The price is a surcharge to your account CDESK BRONZE
  • CDESK GOLD and SILVER have approval within the account
Offers 10 € / portal / month
  • Creating and editing offers of services, works, materials and transport
  • License CDESK BRONZE has access to read-only offers.
Pricelists 10 € / portal / month
  • Creating and editing pricelists of services, works, materials and transport.
  • License CDESK BRONZE does not have access to the pricelists.
Billing and invoicing 9 € / account / month 9 € / account / month
  • Creating invoices from deals, invoice management.
  • Price is a surcharge to the accounts CDESK GOLD and SILVER.
  • CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).
Advanced billing – Contracts 35 € / portal / month
  • Billing regular fixed fees with contracts.
  • Recording of contracts and amendments directly in CDESK.
  • Recording of sold and operated services.
  • Application of quantity and fidelity discounts, payments in advance.
  • Dealer invoicing with dealer invoice to the end customer.
Stock 20 € / Stock
  • Evidence of stock cards
  • Possibility to register micro-warehouses
  • Stock movements
  • Stock status monitoring and reporting
  • Possible connection to ERP (price on request)
Vacation requests & substitutions
  • 0,70 € / account / month
  • price per user with the possibility to request time off
  • Recording of requests
  • Approvals
  • Balance tracking
  • Substitutions
Reservation system
  • 1 € / object / month
  • price per object with the reservation possibility
  • Reservation of any object (cars, meeting rooms, equipment, etc.)
Custom domain 13 € / portal / month
  • CDESK cloud operation on your own https domain, custom login screen.
  • Logo inside the portal, invoices and in email notifications is free of charge.
SMS notifications 0,03 € / SMS
  • SMS event notification with possibility to choose what events should be generated.
Disk space for attachments (DMS) 5 € / 1 GB of used space / month
  • Central storage of attachments
  • Versioning
Connectors to AD/LDAP 0,30 € / paired account / month
  • Deployment support
  • Implementation of functionality enhancement
Connectors to Exchange & G-Suite 10 € / portal / month
  • Synchronization of CDESK calendar with Exchange or Google calendar
Connectors to ERP & other software
  • Deployment support – hourly rate
  • from 20 € – 30 € / portal / month
  • Implementation to already implemented economic systems ABRA, POHODA, KARAT, Navision.
  • To other software Jira, SSCM, FinStat, Securiton PCO
  • When implementing to other systems, the price is on request
Services for the CDESK on-premise operation
CDESK on-premise installation from 600 € at once
  • Physical server, virtual server over vmware, HyperV, KVM.
System service “SLA system BASIC” 60 € per month
  • Support for on-premise installed CDESK (checking server status, backing up the database, performing updates, availability of support within 4 hours at work time 8:00 to 17:00.)
System service “SLA system PREMIUM” 180 € per month
  • Support within 1 hour after reporting at work time, within 6 hours from 8:00 to 22:00 any day, also weekends, holidays. SLA system Basic features included.
System service “SLA hotline BASIC” 125 € per month
  • 3 hours per month – counselling to routine use of the product after implementation and staff training

All prices are without VAT.

If you have any questions, please contact us.