Prices
You decide which modules you make available to individual employees
The employee's license is automatically determined based on the modules they use
Keep costs under control, you only pay for what you actually use
ECONOMY
9,90 €/month
12 basic modules
> Dashboard
> Scoreboard
> Directory
> SLA (Service Level Agreement)
> Calendar
> Substitutions
> Reports
> Documents
> User-defined fields
> Kanban
> Mobile application
> Desktop application (WIN/MAC)
3 advanced modules
of your choice
(Limited-time offer until August 31, 2025)
ENTRA ID / Google Authentication
Use of artificial intelligence CDESK Copilot first month FREE
Accounts for your customers Client access - FREE
SMART (RECOMMENDED)
24,90 €/month
Includes everything that the ECONOMY license has, plus:
Option to personalize CDESK
(custom logo, domain, login screen, etc.)
Option to operate on your own server
4 additional advanced modules
of your choice A total of up to 7 advanced modules (Limited-time offer until August 31, 2025)
Use of artificial intelligence CDESK Copilot first month FREE
Accounts for your customers Client access - FREE
MASTER
39,90 €/month
Includes everything that the SMART license has, plus:
Use of artificial intelligence CDESK Copilot included in the license price
6 additional advanced modules
of your choice
A total of 13 advanced modules.
(Limited-time offer until August 31, 2025)
Accounts for your customers Client access - FREE
ENTERPRISE
Contact Sales
Personal meeting with needs analysis and proposal of
customized solution
Full use of all modules and functionalities
Option to use up to 24 advanced modules
Assigned specialist for personal care
Accounts for your customers Client access - FREE
Advanced modules
List
Module or functionality description
Operational activities
Requests
They provide enhanced helpdesk functionality including a service catalog, communication (discussion, external mail), and regular requests.
2.
Requests – Work Orders
They offer automation of internal processes linked to the service catalog.
Fulfillments
They record completed work, transportation, and material consumption.
4.
Taks
They specify the exact time frame of the task. It is a simpler object than a Request. Often used in planning service interventions.
5.
SLO (service level objective)
Evaluates service availability.
Project management and sales
Projects / Project orders
They help with efficient project management and planning. Included are, for example, project financial balance, project records, and Gantt charts.
7.
Projects – subcontracting
They ensure tracking of deliveries from external suppliers to the project.
8.
Deals
They manage long-term delivered services and smaller projects. Developed links between CDESK modules.
9.
Offers / Price lists
They enable the creation, sending, acceptance, and recording of offers in one place. They include price lists for services, labor, and transportation.
10.
CRM **
Processing of initial contacts (leads) and business opportunities.
Internal processes and agenda
Borrowings
Manages equipment borrowings, from borrowing requests to returns.
Leave requests
They enable requesting and approving selected types of leave. Approval, balances, substitutions, overview, records, holiday calendar.
ToDo Timer
A module combining the benefits of reminders and a time tracker.
14.
Noticeboard / Announcements
They display important information such as system outages, activities, personnel matters, as well as cafeteria lunches, CDESK users in the system, and notifications.
15.
Approvals
They enable approval of Requests, Work Orders, and leave approvals.
Documentation and records
16.
17.
18.
It covers records, asset management and everything related to it, life cycle, acceptance protocols, inventories, mobile inventory application with RFID scanning.
19.
Warehouses
They supplement the functionality of CDESK with receipts, expenses, virtual and real warehouses, stock balances, reporting. They contain connections to other modules such as Fulfillments, Quotes, Orders, Invoicing.
Service activities
20.
Equipment service
Assists in the management of physical repairs of computer equipment.
21.
Service map *
Management of service execution via maps.
Communication
22.
Manage requests and communicate via WhatsApp.
23.
Omnichannel MS Teams chats *
Communicate and manage MS Teams teams.
24.
Message processing
It takes care of email management and automation of email message processing.
Module planned for H2 2025
Module planned for H1 2026
CDESK offers 33 modules that work together as a well-coordinated team.
See a selection of the most used ones.
Requests
Keep track of what, who is handling it and when. No more lost tickets.
Gantt chart & Kanban
Visualize what is happening and what awaits you.
Orders and Projects
Stress-free planning, with clear deadlines and tasks.
Asset Records and Configuration Database
Monitor your company's hardware and software with ease.
Fulfillments
You know exactly how much time someone spent on what, whether for billing or just for your own review.
Omnichannel communication
Connect with customers (WhatsApp, email, VoIP and more) easily, from anywhere.
Are you ready for NIS2?
CDESK has your back.
Be compliant and keep your cybersecurity under control: CDESK is a Slovak solution with 20 years of history and real-world experience in an environment where security is more than just a word.
Incident recording and resolution
Automated reports for management and security team
Access and authorization managementí
Clear management of IT assets and services
Process documentation and auditability
Connecting to ESET Protect Console