Changes and Updates
Rearangement of request fields - optional parts have been moved to the "Advanced Data"
Bringing CMDB for customer account (reading only) – access to customer account in the CMDB can be set in the Admin area -> Users -> Customer Accounts -> customer specific -> Settings of main acces -> Access to the database objects
Option of equiment select in request for customer account - customer while working with request is abel to select device directly form CMDB, if applicable to the request.
Canceled the term "Nearby activities" (replaced by "task") – to manage the next activity you can now use the "Tasks"
Notifications imposing changes – after saving any change in CDESK notification appears in the strip at the top of the screen on the successful saving changes
The request checkbox "Block emailing" – added new option to block email notifikations in requests
Repair and addition of functionality for mass editing of customers and operators – Mass edit of selected customers and operators now supports change of several settings
Added privileges to modules – setting rights of individual operators to specific modules
Simplifying the screens for specifying requests through EasyClick – simpler and more transparent form for entering EasyClick requests
Renumbering of the priorities in terms of ITIL – we changed the numbering order of priority so as to be in line with ITIL standards. Priority 6 became the lowest and the highest is priority 1.
Added paging to the messages for processing – display only a certain number of messages for processing on one side, creates new page after reaching the limit of messages per page
Added notification of discussion to the creator of request – new possibilities of notification settings, when added discussion comment in requests