Clarification of global settings – global settings are available under an administrator account, and are divided into logical units by modules with advanced options
Acceptance, Admission and Claim protocols in requests – it allows to create different types of protocols to be followed, also can be generated from any requirement.
New way of adding the fulfillments – alternative way of adding fulfillments directly to the calendar, also allows quick overview of fulfillments in actual month
Tasks – added module for easier categorization of tasks, which are linkable to requests, contracts, projects or to add independant notes to CDESK.
Allocating dates from the calendar – the possibility to apply any deadlines for tasks directly from calendar.
Allocating terms in requests – the possibility to apply any deadlines for tasks directly from requests.
Notification settings – new possibilities of notification settings for requests
New SLA and combinations – new possibilities and combinations of SLA settings - request priority is possible to combine with request type, customer and other optionsožiadavky možno kombinovať s typom požiadavky, zákazníkom a ďalšími možnosťami.
History of changes to the customer – view the change history for the customer and its author, an overview of the requirements pertaining to a scheduled tasks
Notice-board – it allows you to add messages to other operators in the bulletin board right in their initial overview
Message processing – added the ability to send a private message to processing to CDESK visible only to the designated operator
Email parser – new possibilities of message processing, by creating rules for automated processing of received e-mails
Fulfillment adding template – simplified adding of fulfillments with custom-defined templates
Request adding template – simplified adding of requests with custom-defined templates
The possibility of sending copies of selected notifications to supervisor – supervisor can be notified about discussion, internal papers and notes for requests
Added an optional field in the request – It serves the requests to be included in a groups over which independent statistical analysis can be done
Optional columns in the list of requests – ability to manage and display requests and to hide unnecessary information
Added request filter for "operator in the past" – another option for filtering your requests
Synchronization of calendar via Google+ account – sync events in MS Exchange (MS Outlook), Gmail (free) and Google Calendar apps to CDESK Planner and achieve the best overview of your upcoming events.
Optional initial overview – now you can change the layout and contents of the initial report, so you can have all the needed information
Setting operator for the certain area services – for each service area, you can set a specific solvers
Custom filters on other modules – You can now create and save custom filters in the list of filfillments, message processing and elsewhere.
Adding a new customer using only the quick form – in the new version we removed tedious and unnecessary creation wizard for new customer. We also added the ability to create new customer from two new locations
Optional request description – if you don´t use request description you can now set it as optional for users