CDESK

Thank you for joining us at CDESK & CM CONNECT BRATISLAVA

Sebastian Karkus — Wed, 30 Sep 2026 08:24:28 +0000

On Wednesday 23 September, we gathered at the PREMIUM Business Hotel in Bratislava for the very first CDESK & CM CONNECT customer event.

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A stopwatch for measuring time worked, integration with AI via the CDESK MCP server, and improvements to VoIP calls

Sebastian Karkus — Wed, 09 Sep 2026 04:55:45 +0000

CDESK 3.2.12 introduces three main new features. The Stopwatch module (CDESK Timer) allows you to measure time worked directly whilst working – in the background, with breaks, and with the measured time converted into fulfilment time. The CDESK MCP server enables connection with AI assistants such as Claude, ChatGPT and Gemini Enterprise, which can operate directly within CDESK across 8 modules and up to 64 operations. We have expanded VoIP calls via Zadarma to include a supervisor overview of queues and extensions, AI summarisation of recordings and a new phone directory.Other new features in this version are primarily aimed at speeding up day-to-day work – fewer clicks, clearer lists and quicker access to the functions you use most often.

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Basic list of new features for version 3.2.12

Dávid Fekete — Wed, 15 Jul 2026 05:38:06 +0000

New Stopwatch module for efficient work recording, order catalog when creating requests, and more advanced AI audio transcriptions with summarization.

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Dotyk budúcnosti: cyber security in practice

Sebastian Karkus — Sun, 05 Jul 2026 06:52:19 +0000

Dotyk budúcnosti is a professional forum organised annually by the company PcProfi in Prešov. IT experts meet here to discuss and present the latest trends in the field. She goes on to write… Ivana Majorošová CEO assistant, PcProfi 30. 6. 2026 This year’s Dotyk budúcnosti event was dominated by a topic that resonates across every...

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Miroslav Jombík: “I have been working in digitalisation and optimisation for more than 20 years”

Sebastian Karkus — Sun, 05 Jul 2026 06:29:24 +0000

„Firmy investujú do digitalizácie, ale výsledkom je často chaos rozdrobený medzi päť rôznych nástrojov. Ticketovanie v jednom, komunikácia v druhom, výkazy práce v treťom, evidencia majetku a aktív v štvrtom…” hovorí Miroslav Jombík, ktorý stojí za service deskovým riešením CDESK. V rozhovore pre ICT Network news sa dozviete čo CDESK rieši ktoré odvetvia ho využívajú...

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New VoIP integration, smart desktop app for Windows/Mac and improvements to Kanban and Calendar

Dávid Fekete — Thu, 07 May 2026 06:30:37 +0000

CDESK 3.2.11 brings significant enhancements to communication, request management and day-to-day operations. The biggest new feature is the new VoIP integration with the Zadarma service, which allows users to make calls directly from CDESK without the need for external applications, including call recording, AI transcriptions and Supervisor mode for monitoring agents. This version also introduces a revamped Kanban board with real-time updates, a new CDESK Pro desktop application for Windows and Mac, improvements to the Calendar, and a host of other practical features and enhancements.

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What will 2026 bring: VoIP calls in CDESK or Google Maps integration

Dávid Fekete — Mon, 02 Mar 2026 17:00:19 +0000

We are constantly moving forward to bring our clients new opportunities to improve the services we provide. This year, you can look forward to VoIP calls in CDESK and Google Maps integration.

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Are you still accepting requests via email? Use CDESK

Dávid Fekete — Mon, 02 Mar 2026 09:00:47 +0000

It is mainly small and medium-sized companies that repeatedly contact us with the same problem: “We receive requests by email and would like to automate this process. Manually sorting mail is time-consuming and some emails can get lost.” It is a known fact that CDESK helps with ticketing and digitization. Now let us introduce Message...

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New features and permissions in the area of change management, merging requirements into a primary requirement

Dávid Fekete — Mon, 16 Feb 2026 07:25:50 +0000

CDESK 3.2.10 marks a significant step forward in the management of requests and processes. A key new feature is the move towards systematic change and incident management – new request statuses, the appointment of change managers and improved control over process flows. This version also includes request merging, including discussions; advanced project management capabilities; modifications to the CMDB and Asset management; improved approval workflows; notifications; and optimisations to the mobile interface.

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List of new features and fixes in CDESK Pro 3.0.164

Sebastian Karkus — Wed, 11 Feb 2026 11:47:23 +0000

Take a look at the overview of new and improved features in version 3.0.164 of the CDESK Pro mobile app.

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