We are constantly advancing to bring our clients new ways to improve the services we provide.
This year, you can look forward to:
- new desktop application with a new UX for Win/Mac
- VoIP – receiving, recording, and managing customer calls in CDESK
- Stopwatch – tracking your working time
- automatic filling of the configuration database with network devices
- integration with Google Maps
- integration with MS Teams
- connection to other ERP systems
The new version of the desktop application will surprise you with speed, display of key information, and a colorful interface.
- Faster response for everyday work.
- More compact view: Everything in one place.
- A pleasant user interface that you will love.
- Completely free.
New desktop application
Nová dektopová aplikácia
Nová verzia desktopovej aplikácie prekvapí rýchlosťou práce, zobrazením dôležitých údajov aj pestrým rozhraním.
- Rýchlejšia odozva pre každodennú prácu.
- Kompaktnejšie zobrazenie: Všetko na jednom mieste.
- Príjemné používateľské rozhranie, ktoré si obľúbite.
- Dostupná úplne zadarmo.
All important information in a clear form.
Keep track of requirements, assets, and employees.
Customer service calls
in CDESK
Make calls to customers through CDESK and respond to their requests faster. Thanks to the VoIP integration, you now get:
- Customer calls with quick request creation.
- Monitoring of call time.
- Recording and AI call transcription to text.
- Your own telephone exchange and a higher number of devices per extension.
Receive and record calls.
Every call can be recorded and turned into a request/fulfillment.
Stopwatch - recording time worked
Say goodbye to manual work logging. Start the stopwatch and focus on what really matters.
- You can run the stopwatch in the background while you work.
- The recorded time can be converted into a work report with your description.
- Times can be assigned to any objects.
- Ideal solution for tracking performance.
- Save time spent on manually entering tasks.
Assign measured times to requirements and create fulfillment
Simply select a request and start the stopwatch
A new way to populate the Configuration Management Database (CMDB) for network devices and computers by scanning networks.
- The CMDB will contain a new interface with a list of network devices and computers in the networks.
- Information about scanned devices will include more details and selected configuration data.
Window with basic information about the network device.
Route planning -
Google Maps in CDESK
Google Maps has found its way into CDESK. When planning, you can now account for logistics, route, and travel time.
- Optimize service trip routes.
- Include travel time and direction in your planning.
- In the mobile CDESK Pro app, Google navigation is quickly accessible.
- Eliminate unnecessary costs and wasted time.
Thanks to precise planning, nothing will surprise you anymore.
The integration also applies to our mobile application - CDESK Pro
You can also look forward to:
- Integration with Microsoft Teams
- Get connected to corporate communication. Along with existing CDESK communication tools, you cover all important channels (email, WhatsApp, VoIP calls…)
- Integration with other ERP systems:
- Pohoda
- Money S3 and others
Try CDESK for 30 days for free
Schedule a demo and we’ll set up
a CDESK test account for you.
