New Stopwatch module for efficient work logging, service catalog for creating requests, and more advanced AI audio transcriptions with summarization.
TOP NEWS
- New Stopwatch module – Efficient Work Logging
- VoIP calling enhancements with the Zadarma service:
- New notifications for incoming and missed calls
- More advanced AI audio transcription features – summarization, custom model selection…
Top news will be described in detail in the full release notes.
Improvements by module:
Requests
- Set the default tab when opening a request
- Create work logs directly from Discussions
- Improved CI selection in requests
- Faster display of larger numbers of records per page in the request list
- Option to select quotations in requests
- Default task type in request templates
Service Catalog
- New Service Catalog design
- More intuitive administration of the Service Catalog tree
Projects
- Real-time saving of changes in the Gantt chart
- New management report for project jobs
- Project managers can edit request schedules in the Gantt chart
- Faster generation of project job reports
Configuration Management Database (CMDB)
- Access relationship visualization directly from the list
- View company and site details directly from a CI
- CMDB data export API for SIEM
Work Logs
- Add work logs to records from the global search
- Billing status displayed as a separate column in the work log list
- New permissions for the visibility of inventory documents in work logs
- Customer accounts with an add-on license can now be selected as assignees when creating work logs
Directory
- New indicator for outdated contacts
Calendar
- Option to copy tasks
- Color coding of work logs by work type
- Various improvements
Connectors
- New integration with HEXAGON EAM for industrial maintenance
Pricing
- Option to set the maximum number of carried-over hours when the prepaid service package is not fully used
General
- New color scheme