You decide which modules you make available to individual employees


A worker's license is automatically determined according to the advanced modules they use


Keep your costs under control, with us you only pay for what you actually use

12 basic modules
Number of advanced modules of your choice

ENTRA ID/Google
authentication

Accounts for your customers, end users
ECONOMY
14,90€ /month
3
FREE
SMART
24,90€ /month
7
FREE
MASTER
39,90€ /month
13
FREE
ENTERPRISE

Contact
sales

If you are not satisfied with the offered license models, contact us and we will tailor a custom license for you.
ECONOMY
14,90€ /month
  • 3 advanced modules
    of your choice
  • 12 basic modules
  • ENTRA ID/Google authentication
  • Accounts for your customers
    FREE Client access
SMART
24,90€ /month
  • 7 advanced modules
    of your choice
  • 12 basic modules
  • ENTRA ID/Google authentication
  • Accounts for your customers
    FREE Client access
MASTER
39,90€ /month
  • 13 advanced modules
    of your choice
  • 12 basic modules
  • ENTRA ID/Google authentication
  • Accounts for your customers
    FREE Client access
ENTERPRISE

Contact sales

If you are not satisfied with the offered license models, contact us and we will tailor a custom license for you.

Prices are excluding VAT. For a full price list, please contact sales@cdesk.eu
Basic modules
Included with every license
 
Description of modules and functionalities
 1. 
SLA
It provides a tool to ensure service delivery on time.
 2. 
User-defined fields
If you are missing a field in the system, you can create it yourself. You can define relationships between the fields you have created.
 3. 
Substitutions
Is a colleague going on vacation? CDESK will ensure that his/her objects and permissions are assigned to a substitute during the replacement.
 4. 
Mobile application
It brings a great helper to the field and the operative on the go. (Android/IOS)
 5. 
Desktop application
It brings a simplified user interface and fast system response. (WIN/MAC)
 6. 
Adress Book
Database of companies, individuals, contacts and customer accounts with complete reports, visibility and accountability management.
 7. 
Calendar
It handles capacity planning, overviews of planned and completed work, vacations, equipment rentals, and other activities at CDESK.
 8. 
Kanban
On the Kanban board, you can check the status, number, and distribution of Requirements, Tasks, and Work Orders assigned to you or your team.
 9. 
Reports
Creates reports on requests, fulfillment, and SLAs… Schedule automatic sending and you’ll never miss a single one.
 10. 
Dashboard
It provides configurable reports for clients, assignees and managers.
 11. 
Scoreboard
Displays numerical and graphical representations of management reports.
 12. 
Documents
It records invoices, orders, notes, and project protocols.
 X 
Advanced modules to choose from, license is determined by the number of advanced modules selected
✱
Planned implementation
 X 
Separately charged modules and features, more information in the full price list
Advanced modules

To choose from

Description of modules and functionalities
Operational activities
 1. 
Requests
They provide superior helpdesk functionality, including a service catalog, communication (discussion, ext-mail), and regular requests.
 2. 
Work orders
They offer automation of internal processes linked to a service catalog.
 3. 
ITSM processes
Incident, Change, Service request, Problem management is ensured by configuration in Requests and work orders.
 4. 
Tasks
Specify a concrete time frame for execution. This is a simpler object than a Request. Often used when planning service interventions.
 5. 
Approvals
They allow approval of Requests, Work Orders, Free approval. + Can be ordered for a lower surcharge also for a customer account
 6.
Fulfillments
They record work performed, transportation and material consumption. + Can be ordered for a lower surcharge also to the customer account
 7. 
Timer (Stopwatch) * (2026)
A module for measuring working time via the web, mobile and desktop application and then simple transcription of performance.
 8. 
Planned work and SLO
Planned outage management, SLO captures service availability.
Extensions for service activities
 9. 
Map of services * (2026)
Planning trips with the help of maps.
 10. 
Equipment service
It records the movement of equipment during repairs, their location, and the issuance of a protocol on the acceptance and handover of equipment. It is an extension module to requests and warehouses.
Communication
 11. 
Mails (Message Processing)
It takes care of email management and automation of email message processing. The number of email addresses is not limited. The developer’s license only includes the right to manually process emails and sorting rules.
 12. 
WhatsApp chats
Manage requests and communicate via WhatsApp.
 13. 
MS Teams chats * (2026)
Omnichannel MS Teams chats
 14. 
VOIP telephone calling
Integration of VOIP service via Zadarma or VIPTEL operator, call control from CDESK, connection to requests, fulfillment.
Recording of assets (equipment, services), property with inventories
 15. 
Configuration database
A flexible database where you can customize item parameters exactly according to your needs. The database meets the criteria for cybersecurity management. Fee based on the number of items.
 16. 
Asset Management
It covers records, asset management and everything related to it, life cycle, acceptance protocols, inventories, mobile inventory application with RFID scanning.
 17. 
Borrowings
Manage equipment borrowings, from borrowing requests to returns. + Can also be ordered for a lower surcharge to a customer account

Orders, inventory management, and business

 18. 
Orders
They manage long-term services, smaller projects. Developed links between CDESK modules.
 19. 
Order invoicing
Invoicing of flat rates – fixed, with prepaid hours, work at hourly rates, materials. Surcharge for the solver who performs the invoicing
 20. 
Warehouses
They supplement the functionality of CDESK with receipts, expenses, virtual and real costs, stock balances, reporting. They contain connections to other modules such as Fulfillments, Quotes, Orders, Invoicing.
 21. 
Offers / Price lists
They enable the preparation, sending, acceptance and recording of offers in one place. They contain price lists for services, work and transport.
 22. 
CRM * (2027)
Processing first contacts (leads) and business opportunities. You can already configure CDESK to perform basic CRM functions.
Projects
 23. 
Projects
They help with effective project management and planning. They include, for example, project financial statements, project records, and Gantt.
 24. 
Projects – subcontracts
They ensure the tracking of deliveries from external suppliers to the project.
Internal processes, information and knowledge management
 25. 
Time off requests
Allows you to request and approve selected types of leave. Approval, balances, substitution, overview, records, holiday calendar.
+ Can be ordered for a lower surcharge also to a customer account
 26. 
Dashboard / Announcements
They display important information, e.g. about system downtime, activities, personnel matters, but also lunches in the cafeteria, CDESK users in the system, and notifications.
 27. 
Knowledge base
It allows the publication of knowledge, tutorials, tips and tricks by system users.
External links (including links for free)
 28. 
ERP external links
Connections to various ERPs such as Money S4/S5, Abra and several more coming in 2026. Surcharge is tied to your environment.
 29. 
Other integrations
Exchange/O365 calendar, MS SQL and Oracle databases, JIRA, integration with other CDESK instances, Finstat, Power Automate, SCCM, and many more. Some are paid, others are free.
 X 
Advanced modules to choose from, license is determined by the number of advanced modules selected
✱
Planned implementation
 X 
Separately charged modules and features, more information in the full price list