One solution for all situations
CDESK is an excellent tool that can serve as a helpdesk for any company or institution. Built-in modules and possible connection with other software make CDESK a powerful tool for process digitization. For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool). It also has integrated functions for servicing and maintenance – it can do everything from receiving a request to issuing an invoice, with customized service reports that can be conveniently filled out even on mobile devices. Discover the richness and ease of use of the CDESK helpdesk.
All processes
under one roof.
One solution.
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CDESK IS FORCDESK is
customizable
to your
business
FOR IT COMPANIES
A tuned solution for smaller and larger IT companies. Service management according to ITIL recommendations.
FOR SERVICE AND MAINTENANCE
Processes exactly as needed. Service logs, review reports, data exchange with third-party applications.
FOR PROCESS DIGITALIZATION
Software ready to record the entire process of solving customer problems with a clear history of events.
FOR ANY KIND OF COMPANY
Easy assignment of tasks, control of completion, communication in one place. Excellent customer relationship software, powerful at home and at work.
Why CDESK?
Results of the customer survey are clear
99 % customer satisfaction
Addictive software for daily use
Support you can rely on
Exceptional for the IT sector and service, applicable to everyone
CDESK ADVANTAGESMake more profit through
efficiency
Measure, evaluate, motivate, manage. Identify and eliminate bottlenecks.
COMMUNICATIONBring transparency to communication
Keep information for staff and customers in a single, secure yet easily accessible place.
PROCESSESStandardise internal processes
CDESK easily guides you through the complexity of tasks, thanks to its predefined structure.
TEAMGain insight into teamwork and task performance
Don’t leave room for obfuscating statements, have data and compelling arguments at hand.
SILVER
0123456789001234567890 €
- Save in the right place.
- The license is identical to GOLD in its range of functions, but SILVER is limited in access to the web portal (1/4 accounts can access the web portal at a time).
- It is designed for workers who primarily need the functionality of a mobile application or the desktop client.
GOLD
f r o m 0123456789001234567890 €
- Licence without compromise.
- User with this license has access across all platforms without any restrictions.
BRONZE
F r e e
- Offer free access to CDESK to your customers in unlimited numbers.
- All relevant data will be available to them.
- They can make requests, evaluate, approve (for a small additional fee).
- They cannot change the request status, however.
FOR A MORE DETAILED OVERVIEW, CHECK OUR PRICE LIST.
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NEWS
Extensions in additional features, pre-invoicing overview and user identity logging
Version 3.1.5 contains many improvements. The obligation to fill in additional properties can now be set only for specific request statuses. Custom selection lists allow additional sub-items to be defined for each item. These and other features are introduced in the following text.
Improvements in Invoicing, Added Request Categories, Organizational Structure and More
Version 3.1.4 brings new functionality for several modules. From now, it is possible to send issued invoices by email directly from CDESK, requests have categories and additional properties can be divided into separate tabs. Read about these and other new features in the following text.
Install Your CDESK Server Yourself
We have prepared an installation package that allows you to install CDESK on your own On-Premises server. You can find there also a manual and demo videos.
Workload Calendar, economic view in deals, archive of deleted requests and many other smart features.
The latest version 3.1.3 comes with a lot of new features. CDESK 3.1.3 can simplify the planning of your assignees, display an economic view containing billing items in the list of deals, restore deleted requests from the archive...
Types of deals, templates for posts in requests, improved import in CMDB and other new features
Version 3.1.2 introduces a new feature of templates in request posts, includes improvements to importing items in the configuration database, introduces deal types, and many other useful features or enhancements.
New type of communication on requests, status widget of requests, better interfacing with JIRA and other improvements
The version 3.1.1 comes with improvements for almost every module. A new tab was added in Requests to allow the same communication as in the mail client, invoicing was improved in Deals, Fulfillments can record membership validity.
Customer Support:
+421-2-5465-0242