One solution for all situations
CDESK is an excellent tool that can serve as a helpdesk for any company or institution. Built-in modules and possible connection with other software make CDESK a powerful tool for process digitization. For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool). It also has integrated functions for servicing and maintenance – it can do everything from receiving a request to issuing an invoice, with customized service reports that can be conveniently filled out even on mobile devices. Discover the richness and ease of use of the CDESK helpdesk.
All processes
under one roof.
One solution.
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CDESK IS FORCDESK is
customizable
to your
business
FOR IT COMPANIES
A tuned solution for smaller and larger IT companies. Service management according to ITIL recommendations.
FOR SERVICE AND MAINTENANCE
Processes exactly as needed. Service logs, review reports, data exchange with third-party applications.
FOR PROCESS DIGITALIZATION
Software ready to record the entire process of solving customer problems with a clear history of events.
FOR ANY KIND OF COMPANY
Easy assignment of tasks, control of completion, communication in one place. Excellent customer relationship software, powerful at home and at work.
Why CDESK?
Results of the customer survey are clear
99 % customer satisfaction
Addictive software for daily use
Support you can rely on
Exceptional for the IT sector and service, applicable to everyone
CDESK ADVANTAGESMake more profit through
efficiency
Measure, evaluate, motivate, manage. Identify and eliminate bottlenecks.
COMMUNICATIONBring transparency to communication
Keep information for staff and customers in a single, secure yet easily accessible place.
PROCESSESStandardise internal processes
CDESK easily guides you through the complexity of tasks, thanks to its predefined structure.
TEAMGain insight into teamwork and task performance
Don’t leave room for obfuscating statements, have data and compelling arguments at hand.
SILVER
0123456789001234567890 €
- Save in the right place.
- The license is identical to GOLD in its range of functions, but SILVER is limited in access to the web portal (1/4 accounts can access the web portal at a time).
- It is designed for workers who primarily need the functionality of a mobile application or the desktop client.
GOLD
f r o m 0123456789001234567890 €
- Licence without compromise.
- User with this license has access across all platforms without any restrictions.
BRONZE
F r e e
- Offer free access to CDESK to your customers in unlimited numbers.
- All relevant data will be available to them.
- They can make requests, evaluate, approve (for a small additional fee).
- They cannot change the request status, however.
FOR A MORE DETAILED OVERVIEW, CHECK OUR PRICE LIST.
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NEWS
Types of deals, templates for posts in requests, improved import in CMDB and other new features
Version 3.1.2 introduces a new feature of templates in request posts, includes improvements to importing items in the configuration database, introduces deal types, and many other useful features or enhancements.
New type of communication on requests, status widget of requests, better interfacing with JIRA and other improvements
The version 3.1.1 comes with improvements for almost every module. A new tab was added in Requests to allow the same communication as in the mail client, invoicing was improved in Deals, Fulfillments can record membership validity.
What’s new in CDESK 3.1.0
Version 3.1.0 comes with major changes for CDESK that make it an even more user-friendly and versatile tool with deployment possibilities in a wide range of scenarios.
Do you want to digitize your business processes? Let us advise you on how to select and deploy a suitable system.
Do you want to digitize your business processes? Let us advise you on how to select and deploy a suitable system. The introduction of system into processes almost always comes only when problems in organization arise.
What’s new in CDESK 3.0.194
Version 3.0.194 comes with a new connector for determining GPS coordinates, improvements in advanced filter control, discussions on requests and many other useful features.
Are you looking for a comprehensive Service Desk? CDESK is the solution!
As the company grows, the organization can become chaotic at some point. The company grows rapidly and people in the management can no longer keep everything in their heads, as new deals eclipse the importance of older promises and solutions. The effort to tackle this problem resulted in the programming of a prototype CDESK solution, which was designed to bring order to competencies and the work in progress.
Customer Support:
+421-2-5465-0242