New Stopwatch module for efficient work recording, order catalog when creating requests, and more advanced AI audio transcriptions with summarization.
New versions
Your satisfaction is also ours, so CDESK is constantly
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
Basic list of new features for version 3.2.12
New Stopwatch module for efficient work recording, order catalog when creating requests, and more advanced AI audio transcriptions with summarization.
New VoIP integration, smart desktop app for Windows/Mac and improvements to Kanban and Calendar
CDESK 3.2.11 brings significant enhancements to communication, request management and day-to-day operations. The biggest new feature is the new VoIP integration with Zadarma, which allows you to make calls directly from CDESK without external applications, including call recording, AI transcription and Supervisor mode for overseeing operators. The version also features a redesigned Kanban board with real-time updates, a new CDESK Pro desktop application for Windows and Mac, improvements to the Calendar, and a host of other practical features and enhancements.
New features and permissions in the area of change management, merging requirements into a primary requirement
CDESK 3.2.10 brings a significant shift in requirements and process management. The key innovation is the transition to systematic change and incident management - new requirement statuses, designation of change managers and better control of the process flow.
The version also includes requirements merging including discussion, expanded project management options, modifications in CMDB and Asset Records, improved approvals, notifications and mobile interface optimizations.
Basic list of new features for version 3.2.10
Check out the overview of new and improved features in CDESK version 3.2.10. You will be able to read the full news article soon.
Improved order management, new CMDB structure, visual reports and email approval via keywords
CDESK 3.2.9 offers improvements to order records - from issuing to stocking. The package of new features includes cybersecurity management in asset management, a tree structure in the CMDB, preparation of custom graphic outputs, and much more.
Adjusting the display of missed requests in the menu
Dear resolver in the CDESK system, since version 3.2.8.18, the display of the number of missed requests in the menu on the left side has been globally disabled.
Improvements of Gantt charts and Offers, AI function for finding solutions from data in requests
In version 3.2.8, we focused on improving Gantt charts for projects and offers. In addition, this packed bundle of news also includes further uses of AI in requests and several UX simplifications in controls.
New ways to use AI in Requests, WhatsApp integration to improve communication, significantly improved version of the Calendar module
Specialized reports created by artificial intelligence, quick creation of requests from a conversation with a customer using WhatsApp, a more flexible and practical Calendar.
Simplified access to CDESK, new role in approval, improved tag management for multiple modules, custom request number series
Easier access to CDESK via Microsoft Entra ID, new role “Requester Supervisor” in the approval process, ability to create separate number series with your own prefix, new tag management interface for Requests, Tasks, Orders and Projects.
CDESK and the Cyber Security Act with NIS2
CDESK a zákon o kybernetickej bezpečnosti s NIS2 Od 1. januára 2025 sa na Slovensku rozšíril počet spoločností a inštitúcií povinných splniť podmienky Zákona o kybernetickej bezpečnosti (ZoKB) so zahrnutím európskej smernice NIS2. Jedným z nástrojov k splneniu požiadaviek je aj service desk, ktorý predstavuje kľúčový nástroj na efektívne riadenie oddelení, riadenie zmien, evidenciu aktív,...
New central search, first version of the Kanban tile module, borrowing records, process automation via scripts
Simplified CDESK search via top bar by keyword, first version of "Kanban" tile view, Borrowings to track borrowed corporate assets, new email setup via web, documentation to automate missing processes via scripts.
Dotyk budúcnosti je odborné fórum, ktoré každoročne organizuje spoločnosť PcProfi v Prešove. Odborníci na IT sa tu stretávajú za účelom diskusie a prezentácie najnovších trendov v oblasti. Ďalej píše… Ivana Majorošová asistentka CEO, PcProfi 30. 6. 2026 Tohtoročné podujatie Dotyk budúcnosti sa nieslo v znamení témy, ktorá dnes rezonuje naprieč všetkými firmami – kybernetickej bezpečnosti....
Miroslav Jombík: “I have been working in digitalisation and optimisation for more than 20 years”
5. July 2026
„Firmy investujú do digitalizácie, ale výsledkom je často chaos rozdrobený medzi päť rôznych nástrojov. Ticketovanie v jednom, komunikácia v druhom, výkazy práce v treťom, evidencia majetku a aktív v štvrtom…” hovorí Miroslav Jombík, ktorý stojí za service deskovým riešením CDESK. V rozhovore pre ICT Network news sa dozviete čo CDESK rieši ktoré odvetvia ho využívajú...
New VoIP integration, smart desktop app for Windows/Mac and improvements to Kanban and Calendar
7. May 2026
CDESK 3.2.11 brings significant enhancements to communication, request management and day-to-day operations. The biggest new feature is the new VoIP integration with Zadarma, which allows you to make calls directly from CDESK without external applications, including call recording, AI transcription and Supervisor mode for overseeing operators. The version also features a redesigned Kanban board with real-time updates, a new CDESK Pro desktop application for Windows and Mac, improvements to the Calendar, and a host of other practical features and enhancements.
We are constantly moving forward to bring our clients new opportunities to improve the services we provide. This year, you can look forward to VoIP calls in CDESK and Google Maps integration.
It is mainly small and medium-sized companies that repeatedly contact us with the same problem: “We receive requests by email and would like to automate this process. Manually sorting mail is time-consuming and some emails can get lost.” It is a known fact that CDESK helps with ticketing and digitization. Now let us introduce Message...
New features and permissions in the area of change management, merging requirements into a primary requirement
16. February 2026
CDESK 3.2.10 brings a significant shift in requirements and process management. The key innovation is the transition to systematic change and incident management - new requirement statuses, designation of change managers and better control of the process flow. The version also includes requirements merging including discussion, expanded project management options, modifications in CMDB and Asset Records, improved approvals, notifications and mobile interface optimizations.
Check out the overview of new and improved features in CDESK version 3.2.10. You will be able to read the full news article soon.
Improved order management, new CMDB structure, visual reports and email approval via keywords
9. December 2025
CDESK 3.2.9 offers improvements to order records - from issuing to stocking. The package of new features includes cybersecurity management in asset management, a tree structure in the CMDB, preparation of custom graphic outputs, and much more.