TOP highlights

• New VoIP integration with the Zadarma service ^TOP
• Significant improvements in the Calendar ^TOP
• Improvement and optimisation of the Kanban module ^TOP
  • Real-time updating ^TOP
  • Controls ^TOP
  • Adaptation for mobile devices ^TOP
• New CDESK Pro desktop application for Win/Mac ^TOP

Requests

• Visualisation of request workflow statuses in the template
• The option to merge several requests under a primary request
• Sorting requests by the latest response (applicant/assignee)
• Quickly adding attachments from a request into the discussion

Configuration database

• An archive of deleted configuration items with the option to restore them
• A disabled user can also be entered into the Item administrator filter
• Adding the selection of the roles Technical assignee, Approver, Administrative assignee and Item administrator to bulk editing
• Adjustment of the item levels offered for planned work

Asset records

• The option to issue a disposal protocol
• Adding extended filtering
• Sending a PDF copy of the handover protocol after signing
• Handover protocols – the option to select assets outside the chosen company

Fulfilments

• Pre-filling the fulfilment end time with the current time
• Text templates for the fulfilment description
• New filtering options in the list of fulfilments: by deal code and company alias
• Adding time options for filtering the duration of billing fulfilments

WhatsApp

• Adding an email notification for messages without a reply

Connectors – print reports (via Netgrif)

• Generating separate reports for each device with the option to include only fulfilments tied to the given item

Address Book

• Added new options for setting permissions for company and contact tabs
• Extending the company search by short name across all filters

Approval

• Faster identification of the approver – added Approved by column
• Adding approval history

Projects

• Transfer of worked hours from subordinate records to parent project deals

Notifications

• Adding a new notification event – “Escalation of completion deadline from”
• Extending notification templates with user-defined fields from request templates

General 

• Extended audit logging and SIEM integration
• Adding the following values to user filters: Current user and Invalid user

Full article on the CDESK 3.2.11 version
List of fixes – minor versions CDESK 3.2.11.x

TOP highlights

• Merging several requests into a primary request including the discussion ^TOP
• Improvement of change request management (new request statuses, designation of change managers and more effective process control)  ^TOP

Requests

• Adding columns for the latest responses of the assignee and applicant:
  • Date of the applicant’s latest response
  • The applicant’s latest response
  • Date of the assignee’s latest response.
  • The assignee’s latest response.
• Selection of a company in the Catalogue of requests in the Home overview
• Distinguishing automatic and user-performed evaluation during acceptance
• Adding filtering by record visibility.
• Adding a Root record column with the topmost parent record of the request.
• Enabling the linking of requests from different companies

Configuration database

• Simplifying the management of the structure and records
• Adding a display of active items

Fulfilments

• Added 4 columns  in the fulfilment approval list
• The display of internal fulfilments can be disabled and enabled in the list 
• Editing the actually worked time in a billing fulfilment
• Transfer of actually worked time into the billing fulfilment time

Asset records

• Adding a tree structure to Asset records
• Adding a Status of handover protocols column
• Adding a column with the latest change on an asset in the asset list
• Extending the central search  with device serial numbers in requests

Projects

• Creation of an assignee group of the project team on a project deal
• Display of the hierarchy of project deals in the request detail
• Inheritance of the project manager, priority and project team from the parent project deal
• Adding prioritisation of project deals, including a new Priority column
• Requests created on a project deal take over its “completion deadlines from”
• Requests created on a project deal inherit its planning mode

Approval

• Adding column selection in the list of approvals
• Implementing an indicator of open approvals in the main menu
• Adding a free choice of approver in a predefined approval step

Notifications

• Adding a role to notification sending rules – Follower, Added followers, Removed followers
• For rule-based notifications: Linking SMS templates to request templates and dynamic variables

Users and groups

• Adding a Visible companies column to the list of users
• Filtering permissions – displaying all allowed and denied permissions

ERP integration connector

• Support for composite stock cards (sets) in the integration with Money S4

Integration with CM

• Automatic insertion of remote access and CM messages into a request based on the submitter’s email

General functions

• Central search extended also with closed objects from the last 14 days 31

Full article on the CDESK 3.2.10 version
List of fixes – minor versions CDESK 3.2.10.x

TOP news

• Significant improvement to Asset Records ^TOP
• New major features in the configuration database ^TOP
• Progress in the graphical form of reporting ^TOP
• Approval via email communication ^TOP

Asset Records

• Start of asset records from purchase Orders with information on their fulfilment status
• Matched stock documents in the order
• Tracking of the actual delivery date in the order
• Reference to the order in stock documents
• Added notifications about (non-)delivery of an order
• Aligning item statuses in Asset Records with statuses in the configuration database
• Acceptance protocols are inserted into the Asset Records item 

Configuration database (CMDB)

• New multi-level structure in the Item List
• Addition of cyber security attributes to configuration items (Confidentiality, Integrity, Availability, Criticality, Sensitivity, Security rating)
• Addition of Business Continuity Management attributes (RPO, RTO)
• New links between items with impact records and propagation of attributes in the inverse direction
• Visualisation of links between items
• Added notifications – Change of status, Change of owner and other statuses
• Bulk removal of records
• CSV export of configuration items (CI)
• New role – Configuration item administrator
• Renaming of the item type Catalogue of operational services to Services 

Reporting

• Dashboards for Requests and Project deals – Creation of internal visual reports
• New PowerBI model 

Requests

• New Catalogue of requests widget in the Home overview
• Hyperlink in a tile – redirection to an external link
• Option to set a workflow for request statuses in the template
• Adding tags to request templates
• Defining keywords for easier searching of request templates
• Splitting configuration items and services into separate columns (request list + export)
• Links to attachments are also part of the request list export (CSV/XLSX)
• Option to turn “Completion deadline from” on or off for each template separately
• When writing a discussion you can insert text from a template directly at the cursor position
• Added preview content (preheader) to email notifications from discussions
• We have expanded the number of custom statuses for open requests from 10 to 30

Calendar

• Option to create selected objects from a marked time period
• A user with access to an item also sees the related planned work

Gantt chart

• Creating a hierarchy of requests in the Gantt chart using drag and drop
• Adding and deleting an object in real time (recording of changes in the next version)
• Displaying project deals in the Gantt chart even without the Projects module enabled
• In the Gantt chart, adding the filters Code, Type, Depends on, Current progress
• Added permissions for the Planning mode field

Projects

• Adding templates for project deals
• Linking a project deal to a request even outside the template settings
• Option to manage custom statuses of open project deals
• Automatic counting of time on a (project) request into the total time of the parent project deal
• Planning time on project deals by assignees

Notifications

• Addition of the roles Project manager and Person responsible for the project in the rules for sending notifications from requests

Fulfilments

• Number of trips and Number of fulfilments added to the fulfilment list and PDF export
• In the fulfilment list, the Approval status filter now includes the values “No opinion” and “Approved non-zero”
• In the fulfilment list, new columns “Actual time worked” and “Hourly rate”

Deals, Billing, Invoicing

• New bulk editing of accounting items
• An accounting item can now also be deleted in the deal detail

Scoreboard

• Option to create a custom scoreboard

Tasks

• Addition of the Tasks right panel in Kanban and Calendar 

Message processing

• Simplified access to deleted messages

Offers

• The offer email preview shows the current items even without saving
• Extension of the offer recapitulation with the original price and the discount amount
• The data “Issued by” and “Customer contact” have been added to the offer PDF output

Users and groups

• New display of the user detail after clicking on their avatar
• Option to assign a user a unique ID – personnel number

General features

• Filtering in Requests and CMDB by current (logged-in) users and invalid users
• Restoring the option to filter by the condition “is not” for all dates in the system
• Extension of the size limit for exports to XLSX, CSV from all modules
• New tag setting – assigning tags to modules
• Making server logs available if you operate your own CDESK server

Approval

• Added roles for approval – Manager of the applicant’s section, Manager of the applicant’s division and Manager of the applicant’s department
• Added column selection in the approval list 51

Connectors

• Added the attribute “Superior” to the ENTRA ID connector – User management
• Addition of OAuth2.0 authentication for connecting from other systems to CDESK
• Integration with SIEM servers

CDESK Pro mobile app

• Additions to editing companies and contacts in the Address Book
• Creating a request from a contact and an item
• Quick closing of a request and adding a discussion, fulfilment, work order from the request preview
• Displaying tags in the request list
• Contact details in the company preview
• Creating a contact and a company by scanning a QR code from a business card with the option of quickly creating a request
• Displaying the company preview from the request form
• Sending service protocols to the request discussion 

Full article on CDESK version 3.2.9
List of fixes – minor versions CDESK 3.2.9.x

TOP news

• Gantt chart in Projects ^TOP
• Offers ^TOP

Gantt chart in Projects

• More flexible left panel
• New planning mode
• New colour scheme in Gantt charts
• Adjustment of object reordering in the Gantt overview
• Option to arrange project deals within a project and transfer them to the Gantt chart

Offers

• Adding a discount for each item separately
• Offers issued on behalf of different suppliers in a single CDESK environment
• Default VAT based on the last issued offer
• Correction of customer notifications from offers with global settings
• Option to change the order of items by dragging (drag and drop)
• Visual differentiation when selecting a contact/account
• In offer notifications, for the “For verification” status you can choose the role “Superior of the responsible assignee”
• Explanatory note for the Customer contact field
• Extension of the offer editing permission to offer items as well

Requests

• AI assistant for resolving requests – first version
• Addition of the column “Device service: Warranty” to the request list
• Button to revert the response/completion deadline
• Displaying automatic replies in the discussion with the option to delete them
• When selecting auxiliary assignees, the assignees of the chosen assignee group are shown with priority
• Simplification of the configuration of level 2 service areas in request templates

General features

• More intuitive display of the discussion in the right panel
• Addition of standard filtering options in date fields
• Displaying the first results in central search without grouping, by the date of the last change
• Option to freely move tiles in the request catalogue settings, including changing the level
• Option to create and edit companies in the right panel
• Simplification of entering values in the simple filter
• Fix for loading the signature in the side panel
• Added the option “is/is not” for selected columns in the Company, Contact and Requests modules

Calendar

• Removal of the old calendar
• Standardisation of object colours in the calendar
• Default shared filters for calendars and adjustment of their visibility
• Change to „OR“ (union) in the conditions for assignees in the calendar
• Displaying Loans in the calendar
• Adjustment of assignee selection

Message processing

• Prevention of duplicate attachments in requests from message processing

WhatsApp

• Custom (CDESK) templates for WhatsApp to simplify and automate communication
• Welcome message via a custom template, and the conversation remains marked as unanswered
• Displaying information about conversation expiry

Deals

• Export of flat rates

Approval

• Simplification of the dialogue in free approval

Users and Groups

• The main administrator’s account is additionally protected against being disabled or deleted

Full article on CDESK version 3.2.8

List of fixes – minor versions CDESK 3.2.8.x

TOP news

• AI Copilot in Requests – A completely new use of artificial intelligence in CDESK ^TOP
• WhatsApp Business integration – chats with quick request creation ^TOP
• New Calendar – a fundamentally improved, faster version ^TOP

Requests

• Bulk translation of all discussion posts
• Separate columns in lists for missed deadlines and delay time
• Faster removal of the link to a related request
• Translations of short and long tile descriptions in the request catalogue
• Preview description (tooltip) of images in the gallery

General features

• Improvement of the request right panel (Kanban, new Calendar, Request list)
• Option to save custom column lists
• In XLSX exports, replacing the SUM total with the more flexible SUBTOTAL function

Fulfilments

• Easy creation of a fulfilment from lists in other modules

Deals and invoicing

• Visualisation of the deal list in a folder (tree) structure
• Option not to offer accounting item types in fulfilments

Central search

• Filtering your own objects in central search using the “my” prefix
• Speeding up central search in the basic field
• Fulfilments and projects in central search

Address Book

• Separation of the “First name” and “Surname” columns in the contact list
• When importing contacts, data from the linked account is added

Approval

• Free approval before resolving a request

Kanban

• Adding discussion posts in Kanban

Message processing

• Assigning a company based on the contact
• Adding request categories to message processing rules

CDESK – JIRA connection

• Automatic creation of a fulfilment from a Jira worklog
• Column “Jira label” in the request list
• Adjustment of adding attachments to the Jira connector
• Addition of the Jira fields Last post, Assignee and Last change to the request list

Users and groups

• Extension of the Groups tab with subordinate groups
• A disabled user will be logged out of all devices
• Blocking password reset for users
• Permission audit

Notifications

• Addition of the new event SLA stop in the request notification rules
• Addition of the role Recipients of the customer discussion

Leave

• Rounding of remaining days in leave

Access to CDESK via MS Entra ID

• Automatic filling of data when creating customer accounts

Stock

• Added the Note column to the stock document

More about the TOP news of version 3.2.7>

List of fixes for version 3.2.7

TOP NEWS

• Simplification of access and account creation for your customers via Microsoft Entra ID ^TOP
• New role in Approval: Superiors of the request submitter ^TOP
• Custom number ranges for requests and customised emails for individual ranges ^TOP
• New tag management for Requests, Tasks, Deals, Projects ^TOP

• Requests
  • Visuals of emails from requests based on the sending address
  • Notifications from requests for the customer contact responsible for the branch
  • Option to open a computer detail from CM IT monitoring directly from an Easyclick request
  • Adjustment of the request list behaviour after turning off a saved filter
  • Opening a regular request in a new window using the mouse wheel

• Connection of the CDESK and JIRA environments
  • Synchronisation of comments between CDESK and Jira
  • New permissions for working with Jira tasks in CDESK

• Extension of the request connection from two CDESK environments (CDESK connector)
  • New permissions for access to the “Connected ext. Requests” tab

• Fulfilments
  • Filtering and export of internal fulfilments without a link to billing fulfilments
  • Option to bulk remove drafts in the fulfilment list
  • Selection of just-accepted stock items of an offer on a fulfilment

• Work orders
  • Added search in the advanced filter by custom fields

• Asset Records
  • Added search for work orders by the parent request

• Deals and invoicing
  • Hourly rate displayed in the company list
  • Accounting item templates in the customer detail
  • Extension of setting additional fields as mandatory

• Configuration database (CMDB)
  • Link to the person responsible for the branch in the customer role, including notifications from requests with such a branch

• Kanban
  • Editing of new fields in the right panel
  • Card layout: Request type determined by global settings

• Address Book
  • Permissions for editing and hiding tabs in companies

• Asset Records
  • Type designation added to advanced search

• Projects
  • New role: Follower

• Central search
  • Catalogue of requests added to central search
  • An object found in the central search results can be opened in a modal window
  • New component for keyword management
  • Request discussions have been added to the search options

• Loans
  • More intuitive display of buttons for cancelling and returning loans

• Approval
  • Addition of the approver role Superiors of the person responsible for the asset area

• Users and groups
  • Strengthening security: Option to disable an active user

• General features
  • The language chosen at login does not apply unless it is enabled in the environment

More about the TOP news of version 3.2.6>

List of fixes for version 3.2.6

TOP NEWS

• New central search by keywords ^TOP
• Kanban – first version of the tile-based display of requests, tasks, work orders ^TOP
• Loans – new functionality for managing the lending of your devices TOP

• Setting up receiving and sending of emails via MS GraphAPI, IMAP, SMTP through the GUI. (and others) ^TOP
• Process automation through external scripts ^TOP

• Requests
  • Translation of text within the text editor and in discussions (via MS Azure)    
  • In the request list, the first version of the right panel with the request detail
  • Selection of CI items by condition in regular requests  
  • Locked export of requests to XLSX for customer (other) accounts that have a limited column selection
  • Adjustment of the logic for sending attachments in notifications – within the discussion (notif. under requests  
  • New fields in the request template Who requests and For whom they request
• Extension of the request connection from two CDESK environments (CDESK connector)
  • New deadline options  
  • Display of deleted requests
  • Creating requests from the catalogue
  • In the source CDESK you can display a log with the (non-)acceptance of a request in the connected CDESK
• Fulfilments
  • Option to preset the link when entering a new fulfilment  
  • Selection of the fulfilment link by free search
  • Option to preset the column list for assignees and other accounts, including locking columns and direct export to XLSX   
  • Creating an internal fulfilment directly when creating a billing fulfilment  
  • Option to filter/export internal fulfilments (not) linked to billing ones
  • Option to export fulfilments from a deal  
  • The total of trips from internal fulfilments is shown in the fulfilment list
• Deals and invoicing
  • Option to invoice a flat rate early
• Address Book
  • Added search in the advanced filter by custom fields
• Asset Records
  • Added generation of acceptance protocols to PDF
• Configuration database (CMDB)
  • Use of the technical/administrative assignee based on the CI type
  • Displaying custom fields in the tooltip for custom-defined fields of the link type + a modal window for displaying information about the linked item
  • Allow selection of CI items of the Branches and Places category in requests/fulfilments/work orders
• Omnichannel Voip
  • Clearing the queue of unhandled calls

More about the TOP news of version 3.2.5>

• New CDESK modules – “News harvest”

  In the next three CDESK versions, at least 2 modules/significant new features will be added. In version 3.2.4 we bring you:

• Asset register ^TOP
• CDESK Pro mobile app ^TOP
• New authentication via Google with automatic creation of customer accounts TOP

• Requests
  • Automatic change of request status to “Closed” after “x” days in the “Waiting for customer” status.
  • Option to allow/block the sending of attachments in emails, configurable separately for each company.
  • Option to insert custom fields into regular requests.
  • Filtering in the request list by the email address of the message from which the request was created.
  • Addition of columns in the export of request templates.
• Work orders
  • Addition of the new Assignee group role to notifications for work orders
  • Clearing of older custom fields in the request template for starting and ending work orders
• Fulfilments
  • New display of flat-rate usage in fulfilment
  • When issuing material (not only) in fulfilment, the option to select multiple stock items at once
• Offers
  • When inserting items into an offer, the option to select multiple stock cards at once
• Approvals
  • Added a free approval rule for purchase orders, marked in the list of purchase orders 
• Omnichannel VOIP
  • Extension of the call report by content – request tags
• Address Book
  • Addition of the contact Note as a column in the contact list
• Calendar
  • Option to add a request from the catalogue via the calendar
• Connectors – integration with Money S4/S5
  • Extended linking with the Money system with the function of pulling in linked stock cards

More about the TOP new features of version 3.2.4>

List of fixes for version 3.2.4>

• Requests
  • It is now possible to create custom request priorities and change their order. ^TOP
  • A permission has been added that allows editing of requests created by the user themselves to be disabled, unless they are the assignee of the given request.
  • Using bulk editing, it is now possible to change auxiliary assignees, the request type and the service area.
  • The Description column is displayed in the window for selecting configuration items on a request.
  • A column showing the duration of fulfilments linked to a request has been added to the request report.
• Work orders
  • Quick closing of work orders has been completed. ^TOP
• Fulfilments
  • A permission has been added that allows access to fulfilments from visible deals.
  • On a fulfilment linked to a request, it is possible to add accepted items from an offer that is linked to the same request.
  • On drafts of fulfilments that were automatically generated from a regular request, it is possible to select Delivery locations.
• Deals
  • A new feature has arrived that allows requests to be created in bulk for each configuration item attached to a deal.
• Projects and Project deals
  • The button for displaying the Gantt chart has also been added to the list of Project deals.
  • In the list of Project deals, a column has been added that displays the gross margin on revenue.
  • In the lists of Projects, Project deals and Subcontracts, the option to anchor the header with column names has been added.
  • Deleting a Project / Project deal is not possible if all linked records are not closed.
• Invoicing
  • In the print layout of an issued invoice, the account number is displayed on a separate line. Until now it was displayed on the same line as the account name.
  • VAT rate tables have been added to the print layouts of invoices.
  • Reasons have been added in the invoicing preview as to why a fulfilment is blocked for invoicing.
• VoIP in CDESK
  • Automatic display of a contact’s previous calls and requests when handling a call ^TOP
  • Added flexible handling of your calls either from a mobile phone or from a computer. ^TOP
  • Added selection of contacts from the address book for direct dialling.
  • A new application for controlling the MicroSIP client for Windows has been released, with easy installation and improved integration with the CDESK system.
  • Improved control of call forwarding.
  • We have improved desktop notifications. The operator can pick up a call via notifications.
  • Contact display on an incoming call has been sped up.
• Configuration database
  • A feature has been implemented that allows requests to be created in bulk from the list of configuration items directly in the Configuration database module.
  • When changing the company on a Branch, the company is automatically changed on all locations linked to the branch and on the configuration items linked to the location.
• Offers
  • A new feature has been created that allows different versions of the original offer to be created. A new version can be created, for example, when a discount is introduced.^TOP
  • A PDF export of the offer is automatically inserted into email notifications.
• Approval
  • An Approver Audit report has been created. The report contains information about the approval processes.
• Calendar
  • The assignee’s avatar is displayed in a calendar record. ^TOP
  • A colour-coded representation of the request type is displayed in the calendar.
  • Added a one-week overview by human resources.
  • Optimisation of data display in the cell.
• Stock
  • Composite stock cards have been introduced, which contain several basic stock cards. Suitable for creating sets and kits.
• Custom print layouts
  • Fields from work orders can be included in custom print layouts.
• General features
  • The display of the login screen background has been optimised so that it is displayed correctly at a higher resolution than the resolution of the background image.

More about the TOP new features of version 3.2.3>

List of fixes for version 3.2.3>

• Requests
  • A CDESK account can be created from freely entered text in the Who is requesting and For whom is requesting fields.
  • In the request list, it is possible to search by discussion and Ext-emails.
  • An internal note can be attached to an Ext-email.
  • An internal note from a work order is written into the internal note on the request.
  • Multiple templates can be used in a single discussion post. The discussion post will contain texts from several templates.
• Fulfilments
  • Comparators have been added to the filter in the fulfilment list: current / previous week, current / previous month.
  • A summary of values is included in the XLSX export of the fulfilment list.
• Work orders
  • Work orders that are generated on a request according to the request template specification can be automatically closed after user-defined fields are filled in. ^TOP
• Tasks
  • The option to set up automated reports has been added to the task list.
• Projects and Project deals
  • Manager view in the Gantt chart.
  • A panel with a list of projects in the Gantt chart.
  • In the Project journal, an editor with text formatting has been added to the Current status and Next steps fields.
• Contacts
  • A CDESK account can be created from a contact.
• Documents
  • The Description column has been added to the list of Receipts.
• Approval
  • If an approval process is denied and returned for completion, an explanatory note from the approver is displayed in the email notification.
• User-defined fields
  • In the configuration detail of a user-defined field, information is displayed about which modules this field is used in.
• Purchase orders
  • On an issued purchase order, the currently logged-in user is automatically pre-filled in the Issued by field.
  • On a received purchase order, only contacts and accounts registered under the ordering company are offered in the Supplier’s contact person field.
  • The date of creation of the purchase order and the signature of the user in the Issued by field have been added to the print layout of an issued purchase order.
• General features
  • In the header of most CDESK modules, an infobox has been added that displays and allows editing of the most important information. ^TOP
  • An XLSX export with pre-prepared filtering has been added to the lists of requests, fulfilments, configuration items, projects, project deals and subcontracts. ^TOP
  • The option to change column widths has been added to the lists. ^TOP
  • An adjustment so that unused tabs do not cause logout from the system.

More about the TOP new features of version 3.2.2>

List of fixes for version 3.2.2>

• Requests
  • A record can be saved to Ext-mail from a discussion post.  
  • Drafts are now created while writing Ext-mails.  
  • In the My requests widget, under the I am the submitter section, requests in the Closed status were added among the Unfinished requests if the Accepted closure status is enabled.  
  • A new section for custom configuration of the visibility and mandatory status of deadlines has been added to the request template.  
  • The display of the branch list in the request detail has been optimised for smaller resolutions as well.  
• Fulfilments  
  • Leave requests displayed in the fulfilment list can also be included in the PDF export of the fulfilment list.  
• Tasks 
  • A simple filter has been added to the Tasks module. ^TOP
• Projects and Project deals 
  • The top bar has been anchored in the Gantt chart. It stays visible at the top while scrolling.  
  • A floating Save button has been added to the Gantt chart.  
  • In the project documentation, the attachment upload zone is displayed even when no project documentation has been uploaded.   
  • On a received invoice, the subcontract is automatically pre-filled if the linked project deal has exactly one subcontract linked to it.  
  • When the customer on a project deal is changed automatically, the change is recorded in the project deal history.  
• Offers  
  • Adjustment of the offer export so that it contains only accepted items.    
  • In the offer detail, the columns for individual items have been rearranged. The offered quantity / price is displayed first, followed by the accepted quantity / price. 
• Message processing
  • During message processing, a request is now automatically created even from a message that contains no text. The following is automatically added to the request description: „ ~empty message ~ “.  
• Configuration database 
  • A new Reminder feature has been added for configuration items, which reminds you of deadlines such as the expiry of support or a certificate, an approaching revision deadline, and so on. ^TOP
  • In the configuration item detail, the description is displayed next to its name at the top of the screen.
• Documents
  • A column selection option has been implemented in the list of Received invoices and receipts. 
  • In the Project deal name and Project deal code columns of the Issued invoices list, the names / codes of all project deals linked to the given project deal are displayed.  
  • The Issued invoices list remembers the last filter that was set.  
• Leave requests  
  • A warning has been added for cases where the substitution on a request does not cover the entire duration of the request.  
  • The display of a leave request in the calendar has been adjusted to the form User full name and Leave type.  
• Custom print reports  
  • Custom print reports can include user-defined fields from Address book -> Company  
• User-defined fields 
  • Checkbox labels are displayed more neatly right next to the check box.  
• Approval  
  • When entering free approval, the template is pre-filled if only one template for free approval has been created.  
• General functions 
  • New Automated reports for most modules. They allow automatic sending by email or saving to a file according to a schedule. ^TOP

More about the TOP highlights of version 3.2.1>

List of fixes for version 3.2.1>

New modules

• VoIP in CDESK – We are introducing the first method of communication within Omnichannel – telephone calls. ^TOP 
• Custom print forms from requests and fulfilments. ^TOP

• Requests
  • User-defined fields can be displayed in various places within a request. ^TOP
  • A request opens in a new browser tab if the Ctrl key is held down while clicking.
  • In the list of requests, a request with free approval displays a tooltip informing about the approval status and the name of the approval process.
  • A configuration for selecting a project deal has been added to the request template.
  • The conditions for displaying records when using the My to resolve filter have been adjusted.
  • If a company has only one branch or location linked and its selection is mandatory on the request, the branch / location is pre-filled.
• Regular requests
  • The Next generation column has been added to the export of the list of regular requests.
  • In the list of regular requests, a column informing about the generation period has been added.
• Fulfilments
  • Used leave can be included in the list of fulfilments. ^TOP
• Tasks
  • In the notification about a change to a task description, the new text is colour-highlighted.
• Projects and Project deals
  • When closing a Project / Project deal, a check is made as to whether the linked deal contains any unclosed records, such as requests.
  • The display of the value in the Current status as at date column has been adjusted. If the text is long, it is not displayed in full in the list.
  • Zoom in / zoom out buttons have been added to the Gantt chart.
  • Permissions for the visibility and editing of custom codes of Projects / Project deals have been added.
• Offers
  • An option has been added to configure a default offer validity, which is automatically pre-filled when entering new offers.
• Configuration database
  • For optional names for the Configuration database, translations into active languages can also be added.
• Leave requests
  • Leave usage has been added to the list of fulfilments. You can read more in the Fulfilments section.
  • In the list of leave requests, a filter has been added that lets you quickly find out which users are currently on leave.
  • It is possible to edit a leave request that is currently being taken.
• Users and groups
  • The Group description column has been added to the export of the list of groups.
• Connectors, API
  • A configurable Synchronisation interval has been added for the LDAP connector.
• Substitution
  • Notifications reminding of an upcoming substitution have been added.
• General functions
  • A blue scheme has been added. ^TOP
  • A new tool for freely selecting colours (colourpicker) has been implemented, with better functionality and display of the colour number.

More about the TOP highlights of version 3.2.0>

List of fixes for version 3.2.0>

• Outlook Plugin
  • Creating requests, tasks and discussion posts directly from an email in the MS Outlook application.
• Login via Azure Active Directory
  • Linking CDESK accounts with accounts in Azure Active Directory and using them for login.
• Requests
  • Direct access to a computer via an Easyclick request.
  • Generating a new regular request at an interval counted from the closing date of the previous request
• Fulfilments
  • Aligning the assignee selection with the assignees offered in the request.
  • The notice about entering a fulfilment in the past is displayed only if the set time is exceeded.
• Noticeboard
  • When a group is set as the recipient of a post, all members of the selected group are displayed among the recipients in the form.

More about the TOP news in version 3.0.187 >

• Requests
  • Automatic classification of an email conversation into the discussion without a request identifier
  • Sending SMS notifications to all members of the assignee group when a request is created
  • Free text can be entered into the Who is requesting field
• Work orders
  •  SLA notifications for the assignment and completion deadlines of work orders
• Configuration database CMDB
  • Checking the unique value of a custom field
• Planned work
  • Adding new fields Information for the customer and Internal description
• Leave requests
  • A new module for recording and approving leave requests
• Users and groups
  • The ability to set optional assignees / assignee groups for other assignees / assignee groups according to the category and type of company

More about the TOP news in version 3.0.186 >

• General features
  • Password quality check.
  • Security measures in case of invalid login attempts.
  • The ability to set up two-factor authentication.
• Requests
  • The ability to disable the Response deadline.
  • Colour differentiation of discussion posts depending on whether it is a discussion with the customer or an internal discussion.
  • In the request list, text is displayed next to the request name indicating whether the request contains offers. The colour of the text changes according to the current status of the offer.
  • Exporting the request list to a DOCX file.
• Fulfilments
  • The signature image is displayed in a fulfilment sent via email.
• Configuration database CMDB
  • Added new columns to the service outages list. The columns can also be included in the export.
• Reports
  • Items without an offer can be added manually to budget control reports.

More about the TOP news in version 3.0.185 >

• Deals and Invoicing
  • The ability to change the order of work and flat rates assigned on a deal. The order change is also reflected when issuing an invoice.
• Requests
  • A new column in the request list, which records the last changed value on the request. This information can also be included in the export, or used in advanced filtering.
  • Pre-filling the logged-in operator in the Assignee field, if it is not defined by another criterion.
  • A Visibility setting has been added to request templates. It allows you to choose whether a request created from a template will be accessible as Internal or Ordinary.
  • The ability to display custom fields in the request list.
• Request notifications
  • Sending email notifications according to the request type.
• Work orders
  • A new Note for assignee (internal discussion) tab. It allows the assignees of a work order to hold a discussion that is not accessible to the customer.
• Fulfilments
  • Adding and editing an accounting item directly from a fulfilment.
  • Added a new Total fulfilment time column. It records the sum of the fulfilment time and other time.
• Users and groups
  • The ability to enter an alternative login name. A setting was also added so that the contact email is used as the alternative login name.
  • The ability to upload a photo with a handwritten signature, which will be displayed in invoices and reports generated by CDESK.

More about the TOP news in version 3.0.184 >

• Invoicing
  • A stock delivery note will be invoiced together with the fulfilment. It is also possible to allow the delivery note to be invoiced even if it has a zero price set.
  • Adding a QR code to the invoice, which is used for payment.
• Deals
  • The ability to archive accounting items. An archived item cannot be invoiced nor selected in fulfilments. Uninvoiced fulfilments in an archived accounting item will be displayed at the next invoicing.
• Fulfilments
  • The type and area of service of the linked request are also displayed in the fulfilment list.
• Calendar
  • Entering holiday templates, which are also used in SLA and SLO.
• Knowledge base
  • A new module in CDESK for recording and sharing knowledge among designated persons.
• Planned work
  • When saving a new record, it is possible to add information about the planned work to the announcements.

More about the TOP news in version 3.0.183 >

• Invoicing
  • Added the ability to attach custom attachments to invoices.
• Requests
  • Adjustment of the criteria for classifying requests into the My awaiting response group in priority view.
  • When recording the last change on a request, adding discussions is now also counted. This date is also displayed in the request list under the Changed column.
  • The “contains” function was added to the advanced filter for filtering records by assignee group. It makes available a field for entering free text.
• Fulfilments
  • If a fulfilment has, as its accounting item, an hourly rate that is assigned to a flat rate, in the fulfilment list the Accounting item column will display, in addition to the name of the accounting item, also the flat rate to which the item is assigned. This also applies to the fulfilment lists on  deals, requests and tasks.
• Message Processing
  • A field for selecting a deal for the chosen customer was added to the rule for processing a message as a new or internal request.
• Offer notifications
  • A new feature so that the customer contact receives copies of offers for the customer assigned to them. The feature can be disabled / enabled in the Global settings.
• Configuration database CMDB
  • Automatic creation of a location when entering a new company.
  • The ability to bulk edit custom fields over objects in the configuration database.
• Planned work
  • In the Global settings, a setting was added for whether selecting a notification template will be mandatory or optional on a planned work record.
• General features
  • Introduction of avatars (pictograms for accounts) in CDESK. The ability to choose from predefined avatars, or to upload your own photo. It is used mainly in discussion notifications.

More about the TOP news in version 3.0.182 >

• Deals
  • XLS report attachment to the invoice from the invoicing preview.
  • Editing an issued invoice, including the items on the invoice.
• Requests
  • The ability to set the Desired deadline field to be displayed only for selected request types.
  • The preview of a request’s discussion is displayed to the customer according to the settings of their email notification, which is different from the operator notification.
  • A setting for postponing the Completion deadline, if a closed request was brought back into progress after a discussion post was added.
• Request notifications
  • Within customer notifications, a new variable was added that displays the entire discussion history of the request, including the initial entry (for now in plain text).
• Fulfilments
  • The ability to create a billing fulfilment from several internal fulfilments directly on the request.
  • For internal fulfilments, the Other time field can be enabled.
• Tasks
  • The ability to filter items in the list by whether a task contains / does not contain a location.
• Offers
  • A History tab was added to the offer form, which provides information about the creation of and changes made to the record.
  • For individual items in offers, it is possible in the Global settings to define custom units and also the order in which they will be offered. Individual units can also be disabled so that they cannot be selected in offer items.

More about the TOP news in version 3.0.181 >

• Address Book
  • The History tab has been split into two parts:
    • Company – contains all changes to the company record
    • Requests – contains a list of requests created for the given company.
• Requests
  • New button for quickly closing a request.
  • In the CDESK user profile you can set the sender name for the discussion with the customer.
  • Attachments from the discussion with the customer can be displayed in the request form among the other attachments. This feature can be turned off / on in the Global settings.
  • When creating a request, if a company (customer) has exactly one deal recorded in CDESK, this deal is pre-set in the request. The deal must be in a state other than denied or closed. This feature can be turned off / on in the Global settings.
• Fulfilments
  • New button for inserting the name and description of a request or work order into fulfilments.
• Offers
  • The customer cannot revoke the acceptance of an item on an offer.

More about the TOP new features of version 3.0.179 >

• Deals and invoicing
  • Improved invoicing – fulfilments can be invoiced directly in CDESK.
  • Added invoicing of flat rates with prepaid hours.
  • Added an option for manual flat-rate invoicing.
  • New export for the invoice preview, invoice fulfilments and the summary by requests.
  • New option to choose for which types of fulfilments the accounting item should be offered: all /  non-claim / claim. The feature is available if claim fulfilments are enabled in the global settings.
• Requests
  • In the Tested by the customer state,  buttons for evaluating the testing have been added.
  • When the customer evaluates the testing of a request, a note about the testing can be added.
  • The request changes to the Ordered state after acceptance, or partial acceptance, of the offer on the request. If the offer is denied, the request switches to the Assigned state.
  • The request changes to the Offer state after the offer is sent to the customer for acceptance.
  • An export-to-XLS button has been added to the Request templates module.
  • In the Waiting for 3rd party request state it is mandatory to enter the from – to times if supplier selection is enabled for this state.
  • Option to create a new request from the context menu of an attachment on a request.
  • Setting to apply VIP Service only for selected request types and service areas.
  • Option to create planned work from a request, which is then displayed in the calendar to all authorised users, not only to the responsible assignees.
  • On the Related requests tab, an option to add a request via the catalogue of requests has been added.
  • In request notifications you can also set the Assigned operator role as a recipient.
  • On a request you can display the detail of the assigned company.
• For requests and work orders – new Service interactive forms
  • From a CI object attached to a request or work order you can generate interactive service protocols. They are used to record service work in the form you require (filling in prescribed fields, ticking certain options and the like).
  • Interactive service protocols can be exported in PDF format or archived with the given service request / work order in CDESK.
  • They work very well responsively on mobile phones/tablets too.
• Work orders
  • In the Waiting for supplier work order state it is mandatory to enter the from – to times if supplier selection is enabled for this state.
• Fulfilments
  • On a request, the Fulfilments tab displays a summary of accepted hours, worked hours (if internal fulfilments are enabled) and invoiced hours from the offer on the request.
  • New option to create billing fulfilments from internal fulfilments in the lists on the tabs of the modules to which the internal fulfilments are assigned.
  • New filtering by whether a billing fulfilment has / does not have a link to an internal fulfilment.
  • New fulfilment filtering by request state and the billing date on the request.
  • New option to choose which fulfilments will automatically be included in invoicing.
    • By request state, the following options are available:
      • all
      • from closed requests
      • from closed accepted requests
      • from requests closed without acceptance
    • By date, the following options are available:
      • fulfilment creation date
      • billing date on the request
  • New feature for automatically creating a claim fulfilment for a selected request type.
  • New option to offer different accounting items for claim fulfilments.
  • Added an option to make the accounting item selection mandatory.
  • For an accounting item of the flat-rate type, the fulfilment date is taken into account against the validity date of the flat rate.
• Message processing
  • In a message processing rule you can now define tags for the request created from this rule.
• Calendar
  • The new calendar has added a feature for automatically creating tasks when requests are dragged and dropped in the calendar.
  • Added display of planned work, which is shown to all authorised users, not only to the responsible assignees.
• Offers
  • Added display of summaries for quantities from offer items broken down by units.
• Reports
  • New report – Request budget control.
  • Added report – Records of service availability for a selected period.
  • New report – Statistics of submitted and accepted closed requests (including those closed without acceptance).
• CMDB configuration database
  • The default filter and column layout in the CI list are now separate for assignees and separate for other users.
  • Bulk editing of configuration objects – an option to edit additional properties has been added.
• General features
  • If you use an unsupported web browser, you will be notified of this after logging in.

More about the TOP new features of version 3.0.177 >

• Deals
  • Option to add non-billable work as an accounting item. No price is set for this item; it serves only for record-keeping.
• Requests
  • New Request weight feature.
  • Filtering in the request list by request weight.
  • Bulk editing of requests directly in the list.
  • The most recently entered filter, as well as the search, is remembered in the request list.
• Request notifications
  • Option to create your own template for email notifications from discussion posts.
• Work orders
  • New To resolve filter. The filter offers these options:
    • Mine to resolve 
    • For the team to resolve
• Work order notifications
  • Option to set work order notifications to also be received by users filled in the Who requests and For whom requests fields.
• Fulfilments
  • Settings of conditions for invoicing fulfilments.
  • New setting for simplified time entry.
  • In the fulfilment list on a request, summary totals of hours from internal fulfilments, billing fulfilments and hours that were accepted by the customer from offers have been added
• Tasks
  • Option to filter records by the Assisting assignee field.
• Offers
  • Setting the acceptance method
    • 1-tier acceptance
    • 2-tier acceptance
  • Introduction of offer states
    • In preparation 
    • For verification 
    • For approval 
    • Partially approved and denied
    • Approved 
    • Denied
    • Completed 
    • Cancelled
  • Creating requests and tasks from an offer.
  • Option to copy offers to other customers.
  • Notifications about the creation of a new offer and changes to an offer.
  • When the assignee is changed, a code list with a message selection for the new assignee is displayed on the offer. The feature is optional.
  • Option to export an offer to PDF.
• CMDB configuration database
  • For the report on a CI change, the visibility of records is taken into account according to the customer’s visibility.
  • Option to define a default filter and column list for the CI List. It is set separately for administrator / operator / assignee and other accounts. It is set in Global settings -> CMDB, the Default CI list settings section.
• In-app notifications (the bell in the top right)
  • They also contain the message for the new assignee from the request.

More about the TOP new features of version 3.0.175 >

• Address Book
  • Added new properties for the customer account: Contact for reminders and Contact for sending invoices
• Requests
  • Option to link related requests
  • Determining priority by urgency and impact. Urgency and impact can be defined separately for each request type
  • Option to filter records in the request list by whether they contain / do not contain a task
  • Sending notifications for the rating of a request
  • Setting whether, when a request is switched to the Waiting for 3rd party state, a supplier can be selected on the request
  • Automatic switching from the Assigned state to the In progress state after adding a discussion post with the customer or adding a fulfilment
  • Automatic switching from the Waiting for customer state to the In progress state after adding a discussion post from the customer
  • Prediction of regular requests into the future
  • When the Restrict assignee selection by assignee group feature is enabled, the My assignee groups option is offered in the assignee field
  • Linking an email address to an account when filtering in the request list – when filtering by users, requests that do not have the given user’s name but originate from the Message processing module are also displayed
  • Reminders of deadlines for requests and work orders before / after the deadline at the set intervals
  • Adjustment of filters in the request list when the Restrict assignee selection by assignee group feature is enabled
    • The option to filter by assignee group becomes available
    • When filtering by assignee, only users registered as an assignee or operator are displayed
  • Adjustments to notification settings when the Restrict assignee selection by assignee group feature is enabled
• Request discussion
  • Option to display a preview of the email notification for the discussion before it is sent
• Request templates
  • When the Restrict assignee selection by assignee group feature is enabled, the following columns have been added to the report located in the request templates:
    • Assignee group for the Easyclick customer account
    • Assignee group for Operators
• Requests and work orders
  • Permission to make the internal note visible to / hidden from users who are not assignees of the record
• Work orders
  • Option to count the time a work order is open
• Fulfilments
  • Internal fulfilments no longer have a mandatory link to billing fulfilments – they can be entered independently of billing ones, which simplifies the records for work that is not to be billed
• Message processing
  • An attachment from a received email is also moved to the created record, e.g. into a request
• CMDB configuration database
  • Change of colour in the configuration object list according to a date field
  • New Restricted filtering feature over the CI list. It allows search by main group and type to be turned off
  • New Search in others’ records feature. A user can be granted access to objects belonging to other users on the basis of a search and a subsequent exact match of a certain property, for example a serial number.
  • In the advanced filter, the column list offers only those properties that belong to the selected CI type
• Reports
  • Option to set permissions  for reports over the CMDB Configuration database
  • Columns can be added to the reports of settings from request templates
    • Assignee group for the Customer account in Easyclick
    • Assignee group for operators
• The option is available only when the feature Restrict assignee selection by assignee group is enabled
• Users and groups
  • VIP service – option to classify a user as a VIP user, who may have a higher priority when requests are resolved
• General features
  • New menu – a new look and control of the menu, which can be enabled in Beta features. Option to choose favourite items. Each user sets their own
  • Choice of date and time format in the operator profile. Support for the international date and time format

More about the TOP new features of version 3.0.172 >

• Requests
  • Option to uniformly set the assignee in a service area for the customer account/Easyclick and Operator/Assignee
  • Option to print a request within the scope of basic information
  • Change of the order of states when setting the state in a request
  • Changed priority display of requests and work orders in the list
  • An image inserted into the request description is also added as an attachment in the request
• Request notifications
  • The email notification about the creation of a new request from a message to process is received by all recipients listed in the To and also the Copy fields. These addresses will also be automatically added among the recipients of discussion posts
• Work order notifications
  • New interface for setting notifications. You can determine the recipients according to your own needs
• Fulfilments
  • New feature for automatically pre-filling the location in a fulfilment when the fulfilment has a link to a task/request with a filled-in location
• CMDB configuration database
  • Optional naming of items in the menu under the CMDB module
  • The CI List (list of configuration items) has been extended with these columns:
    • Created – the date and time the CI was created
    • Created by – the user who created the CI
    • Changed – the date and time of the last change to the CI
    • Changed by –  the user who last changed the CI
• Custom properties
  • New basic property – a formatted text field
• Planned work notifications
  • Added a notification about planned work at the chosen times, including a customer notification
• Reporting
  • Reporting on the change of CI object values for a chosen period
• Notifications
  • Option to set the sender’s email domain for password resets and notifications for substitution and approval. For all three options it is also possible to set the sender name
• Substitution notifications
  • New look
• In-app notifications
  • Option to clear all notifications at once
• General features
  • Access to items in the list via a single click on the name. The feature is found in the modules: Address Book, Deals, Requests, Tasks, Price lists, CMDB Configuration database, DMS, Users and groups. It will gradually be added to further places.
• Licences
  • Setting a licence in a user account. This is the first step towards rolling out a licensing policy. In the future you will be prompted to set a licence for all your users.

More about the TOP new features of version 3.0.167 >

• Scoreboard
  • A new module in CDESK. It allows you to display a comprehensive overview of the number of request and work order records according to your company’s preferences
• Address Book
  • An option for an SLA other than the Global one has been added to the company import
• Noticeboard
  • Option to bulk delete posts
• Requests and work orders
  • When creating regular requests and at the same time requests from the catalogue, an option to determine which type of records a user can create
  • Added an option to select the assignee depending on the selected assignee group
  • For regular requests, an option to generate the request in advance has been added
  • Extended filter functionality in requests. In filters that involve time you can select a time unit: minutes, hours, days.
  • New option for whether a request can be edited before being assigned to an assignee
  • Option to set whether a subsequent change of a request’s priority should recalculate the deadlines
• Fulfilments
  • Grouping by requests in the fulfilment list also displays tasks
• Tasks
  • In the permissions for tasks, an option to create tasks in the past has been added
• Calendar
  • Added calendar weeks and a new two-week view
  • Display of request records in the calendar to assisting assignees as well
• CMDB configuration database
  • Option to bulk edit the general properties of CI records
• Planned work
  • A new module in CDESK. Recording and notification of planned work and outages.
• Approval
  • Option to insert the reason for approval/denial into the request description
  • New look of the email notification
• Mobile application
  • Option to select a location in a task

More about the TOP new features of version 3.0.166 >

• Address Book – Import of companies from the supported formats XLS, XLSX, CSV.
• Requests – The request list contains new columns for display, filters and export.
• Requests – Default user view in the request list. You can set a default filter and column list.
• Requests – A new state has been added – Paused. When a request is put into this state, the SLA is not counted.
• Work orders – Option to set the order in which work orders are carried out – parallel-serial.
• Work orders – Option to shift deadlines during the time when time to completion is not counted, for example for the states waiting for customer, waiting for approval.
• CMDB configuration database – Extension of the basic CI information with the state of the configuration item, with an optional code list of states for individual CI Types.
• CMDB configuration database – Addition of a new setting to the CI Type – Unique name within the CI Type.
• CMDB configuration database – The automatic CI name generation feature has been extended with generation by a pattern (prefix + automatic numbering).
• CMDB configuration database – Option to choose whether the CI list should load automatically or only after selecting the Main group and Type. The setting speeds up loading of the CI list when there is a large number of items.
• Notifications – Adjusted look of the emails sent from CDESK.
• SLA notifications – Option to set the notification to be sent not only for an expired deadline but also at a chosen time before the deadline expires.
• Approval – Permissions for access to approval processes (mine / others’).
• Substitution – Extension of the substitution functionality with the option of central configuration.
• Approval – The reason for approval or denial can be entered into the request description.
• Mobile application – Added support for the visibility of fields of a composite property depending on the selected item.

More about the TOP new features of version 3.0.164 >

• Requests – Option to determine for which request type work orders will be created.
• Work orders – New work order state: Cancelled
• Work orders – Option to configure states.
• Work orders – Automatic assignment of a CI to a work order according to the request.
• Fulfilments – In the fulfilment list, items can be grouped by request and filtered by request.
• Tasks – option to add fulfilments and links to locations.
• CMDB configuration database – Option to set permissions for CI records by main groups.
• CMDB configuration database – Option to deny access to certain CIs, except those for which the user is listed as the owner.
• Custom properties – New basic property type – Hyperlink.
• Custom properties – Option to add custom properties to the user profile.
• Users and groups – Setting access to the user profile. You can set which information a user will be able to edit in their profile and which will be read-only.
• Reporting – Report of service availability by customer for a selected month.

• Requests – CI selection – optional columns as properties from CMDB
• SLA / Recording and evaluation of service availability (SLO)
• EasyClick – added the option ‚Show my requests from CM“ (until now all requests were visible)

• Mobile applications – integration of a more advanced text editor
• Option to accept/decline a request directly from the completion email notification
• Push notification support for the mobile and desktop app
• List of fulfilments – option to group by accounting item
• Optimisation of loading contracts with service details
• Discussion with the customer – displaying only related contacts and users when creating posts
• List of requests – colour differentiation of records by request type
• User information – added a list of supervisors by name
• List of contacts – added optional columns, filtering by category and export to Excel
• Requests – added a link to the message from which the request was created
• Fulfilments – fixed a bug that could cause incorrect recalculation of dates
• Requests – added new deadline fields

• CI selection in a request – taking into account users from the Who is requesting and For whom fields (according to the CI owner)
• PDF export of fulfilments – added the option to group pages by customer
• Adding a fulfilment – simplified fulfilment entry (instead of entering the completion time, the option to enter only the duration)
• Setting deadlines in SLA – added a check of the set deadlines according to the TTO<RT<TTAS<TTR logic
• Added search by change date in the histories of requests and deals
• Option to leave the note empty when accepting a solution
• Added the option to create a work order also from the list of work orders
• Implemented support for creating drafts of work orders
• List of fulfilments – added further columns to the listing on the web
• List of work orders – added the option to sort records by columns
• Option to add new objects (request, fulfilment, task, etc.) anywhere in the system from the top bar
• Mobile applications – added login information (server, etc.)
• List of customers – added the option of optional columns and sorting by columns

• Added notifications for WO assignees
• Permissions for requests – added the option Access to subordinates’ records
• List of issued invoices – added advanced filtering
• Approval process – changed the definition of the Note field to mandatory
• Approval process – added the display of request details and optional properties
• List of requests – optimisation of loading tags and tasks/WO
• Optimisation of the request catalogue GUI for IE11 and Edge
• Automatic completion of a request after all WO have been completed
• Blocking the removal of a request if a WO is present on it
• Improvements to notifications for requests subject to approval
• Tasks – added a more advanced HTML editor
• Fulfilments – Adding fulfilments – added totals for the listed fulfilments
• List of requests – added new filtering options
• Unjustified complaint about a request – added mandatory entry of a reason

• Home overview – added the option to preset users’ default widget display, with the option to lock editing.
• Denied request – considered definitively closed and no longer shown in the list of open requests (unless the denied status is revoked).
• Added a Change of status of a completed request toggle, which allows its reopening to be disabled.
• Message processing rules – added the option to notify the draft owner.
• Added an optional Complained assignee field for justifiably complained requests.
• Request/work order template – added the option to set the default status after a denial.

• CMDB – an Owner field added to the basic CI properties
• Dynamic display of items in CMDB according to the CI owner entered
• CMDB – import of CI from XLS, with automatic column matching
• List of requests – option to filter only complained requests
• Creation of WO based on approved request items
• Option to leave the deadline (for response, assignment, alternative solution, fulfilment) of a request empty
• Justified complaint about a request – added an optional Complained assignee field
• Added floating buttons to the editing of the user detail
• Message processing – enabled editing of the internal address to the server’s IP address

• Global settings – added customer notifications
• CMDB – added Branch and Location for devices columns to the CI list
• CMDB – search by ID in the list of CI objects
• Address Book –  graphical differentiation of groups from users when adding Operators
• Option to add files via the mobile apps as well

• Added a connector for FinStat and pre-filling of customer data using this service
• GUI request catalogue – display of the list of templates when there are several under a single tile
• Requests – added a For whom field
• Added a button for straightforward VAT ID verification
• Stock cards – added a Quantity field with a date
• Work orders – added dynamic approval
• Added the option of invoicing by a reseller (partner, reseller)
• Added the option to export optional properties to XLS
• Added the option to provision a service at a time other than the current one
• Mobile app – added further sounds for notifications
• Automatic selection of the only mandatory item when creating new objects
• Requests – automatic change of status to “in progress”  after receiving a reply from the customer
• Option to set response deadlines with a time interval shorter than 1 hour

• Requests, Work orders – added a Desired deadline field
• Requests – enabled editing of the Solution and Assignee’s note fields by authorised users
• Recording of all changes made to the Company  object into the History tab
• CMDB – restriction of the selection of CI objects according to the chosen branch
• Option to send a fulfilment from the mobile app as well (iOS, Android)

• Notifications for dynamic approval processes
• Export of CI with all properties to Excel
• CMDB – search and advanced filtering of CI records also by attributes
• Fulfilments – option to send a fulfilment by email with one click
• Logging of justified / unjustified complaints
• Added assignee rating with the options off / optional / mandatory
• Release of the CDESK 3 app – iOS, Android (transition from testing to live operation)
• Restriction of the service area according to the request type
• Message processing – quick creation of a request according to the request catalogue (tiles), with pre-filling of fields based on the data in the email
• In the List of fulfilments filtering of fulfilments that have used material recorded
• Invoicing – improvements for the variable / constant / specific symbol and generation of number ranges
• Requests – added blocking of notifications from discussions
• Request – added an Assignee’s note field invisible to customer accounts
• Tasks – sending a notification when a task deadline expires
• Added blocking of notifications to the CDESK 3 mobile app
• Option to sort Requests by completion deadline / time to completion
• Display of disabled / deleted users in linked fields of objects
• List of contacts – added a Contact category column with filtering option
• Address Book – search based on customer category and type

• Added a Complaint request status
• Added the option to record optional properties for user accounts
• When selecting CI in Fulfilments / Requests / Deals / Work orders added filtering by attributes
• Option to define a time zone for the administrator and individual operators
• Requests, Work orders – beneath the Assignee field a simplifying Assign to me link
• Added the Assign to me option to the context menus in the lists of Requests / Work orders
• Stopping the counting of time in selected statuses
• Introduction of the GUI request catalogue (tiles) for quick and clear request entry
• Creation of templates for the GUI request catalogue (tiles)
• In the List of orders filtering by all columns
• Requests, Work orders – when the window is sufficiently wide, display of the content of the Objects tab (for quick access)
• Calendar – creating reservations

• Added a Multiselect type field to the optional properties in Requests
• Introduction of the option to create work orders
• Dynamic creation of the approval process
• Work order templates
• Public holidays – display in the Calendar, adding to GN, logic for SLA, leave
• List of Requests / Deals / Work orders – indication of the time remaining until the completion deadline
• API extension for inserting discussion and internal notes
• Added the request status Completed without acceptance
• CMDB – saving optional properties to the history of the objects to which they are linked
• Address Book – categorisation of companies using tags

• Addition of the Used material field to fulfilments and its use
• Visibility of a company via categories
• Activation of SMS from CDESK servers
• Inserting files into the discussion with the customer and the internal note for the assignee
• Displaying internal fulfilments on the mobile app
• Eliminating crashes of the mobile app at startup on Android 7/8
• For a single fulfilment location the option to select several transport variants
• Documenting the request resolution process – option to add a Solution field
• Export to XLS – preselection of columns and addition of unit descriptions
• Option to insert attachments into fulfilments

In addition to the selected items listed, each version also contains further minor improvements, corrections and adjustments.