New, more convenient integration with another VoIP provider Zadarma, progress in Kanban view, and an upcoming new desktop application.
TOP NEWS
- New VoIP integration with Zadarma
- Improvements and optimization of the Kanban module
- New CDESK Pro Desktop application for Windows and Mac, with the beta version to be released on May 4, 2026
Top news items will be described later in full detail in the news section.
Improvements by modules:
Requests
- Visualization of workflow states for requests defined in the template
- Option to merge multiple requests under a primary request
- Sorting requests by the latest response from the requester and the assignee
- Quick addition of attachments from a request into the JRL discussion
- Addition of a single value “Resolved, Closed” to the advanced status filter
Configuration Database (CMDB)
- Archive of deleted configuration items with the option to restore them
- Display of approval history
- The Item owner filter now allows selection of deactivated users as well
- Addition of the roles Technical Assignee, Approver, Administrative Assignee, and Item Owner to bulk editing
- New assignee selection component for planned work
- Adjustment of the item levels offered for planned work
Asset Management
- Option to issue a disposal protocol
- Addition of advanced filtering
- Sending a PDF copy of the handover protocol after signing
- Handover protocols – option to select assets outside the current company
Calendar
- Option to save views
- Added filtering of requests by type
- Scheduling requests without a set deadline using drag and drop
- Addition of location and transport data from fulfilments to the right-hand panel
Fulfilments
- When selecting a date in date fields, the current time is automatically pre-filled
- Extension of the fulfilment description with text templates
- New filtering options in the fulfilment list: by order code and company alias
- Addition of time-based options for filtering fulfilment duration
- New fulfilment report by accounting items
- Option to pre-fill the fulfilment end time with the current time
- New filtering options in fulfilment reporting
Connectors – Print Reports (via Netgrif)
- Generation of separate reports for each device
- Option to include only fulfilments linked to a CI in the report
Address Book
- Added new permission settings options for the Companies and Contacts tabs
- Extension of company search by short name across all filters
Approvals
- Faster identification of the approver – added “Approved By” column
- Addition of approval history
Projects
- Transfer of worked hours from subordinate records to parent project orders
Notifications
- Addition of a new notification event – “Escalation of Due Date From”
- Extension of notification templates to include user-defined fields from request templates
General features
- Extended audit logging and SIEM integration
- Addition of system values to user filters: Current User and Invalid User