Case study

How we helped Dubnica nad Váhom fulfill its obligations with ZoKB

The Cybersecurity Act (ZoKB) imposes obligations on organizations in the areas of recording, managing and protecting assets, as well as managing security incidents.

Name:
Dubnica nad Váhom

Industry:
Self-government

Size:
88 employees

Deployment:
YEAR 2021

Description: Dubnica nad Váhom is a town in central Považie, and at the same time the largest town in the Ilava district.It is only 14 km northeast of the city of Trenčín and about 140 km north of the capital Bratislava.

What results did CDESK achieve?

Before CDESK
With CDESK
  • Device and PC overview is missing
  • Central asset database
  • Inconsistent records of requirements
  • Centralized request management
  • The need for a unified platform for remote support
  • Remote connection to PC from ticket
  • Authorization and access records are missing
  • Management of authorizations and access to systems

“CDESK offers not only what we primarily needed, but also has many other functions in addition.”
Dušan Mišovec, head of the IT department

All in one software

We custom-made 7 CDESK licenses for employees of the Ministry of the Interior. Each one was set with regard to the employee’s agenda and workload. The result is a centralized, connected work environment that saves time and offers insight into everyday work.

Figure: Requests catalog with pre-populated requests templates

Do you need order in tickets?

⚠️ Tickets are not lost in Dubnica and they always reach the right solver.

  • Thanks to own request templates, the client controls the ticket entry flow and the team immediately obtains the information necessary for its solution.
  • CDESK offers the client an overview of terminated, postponed or pending tickets or the status of approval.

  • Thanks to the connection with Customer Monitor, the solver sees real time information about the computer and can remotely connect to it.

GET A CDESK
  • In the Configuration Database (CMDB) they register property, services, employees or buildings.
  • Temporary assignment of property is checked using the Loans function.
  • The city registers the accesses available to specific employees.
  • Each asset type contains its own set of custom fields.
GET A CDESK

Clear records of assets and user access to systems

❓ The client needed to register not only devices and computers, but also employees and their access to information systems.

Figure: Illustrative scenario of CMDB usage. Items are sorted in the navigation tree by type

In accordance with the ZoKB

⚠️ CDESK helped the city with the processes defined by law.

  • CDESK helps the client in increasing transparency and helps with processes according to the Cyber ​​Security Act - with asset management and registration, incident management, change management and authorization management.
  • Unified platform for managing identities and access to systems. When an employee starts and leaves, the client knows which access to secure or remove.

  • With CDESK, you know when, who and what was done, and you have an audit trail available.
GET A CDESK
SAFETY STANDARD
We help with
cyber security management

Learn more about how a single service desk can provide multi-level cybersecurity management support and help meet ZoKB requirements.

Go to CDESK
  • Asset management and registration
  • Incident management
  • Change management
  • Auditing and reporting

How does the client rate us after 5 years?

“The initial implementation was good, and they were able to set up most of our requirements as we requested. However, we only implemented some functions over time, because they worked differently than we expected during installation. However, Innovalogic implemented changes over time that allowed us to fully utilize this system. We met all of our goals.”
Dušan Mišovec, Head of IT Department

Dubnica nad Váhom considers the following to be the strengths of CDESK:  
  • Centralized overview of devices, requirements and processes
  • Unified ticket record and more efficient allocation of requests
  • Flexible license configuration according to employee workload
  • Link to Customer Monitor for fast remote user support
  • Support in fulfilling ZoKB requirements
The CDESK solution helped the city create a unified working environment for managing requirements, assets, and IT processes. After more than 5 years of active use, the client particularly appreciates the system's flexibility, gradual development of functionalities, and the ability to adapt the solution to the organization's real needs.

Let us know!

If you are interested in this case study, please do not hesitate to contact us.

Schedule a phone call
CDESK free for 30 days