List of fixes: minor versions of CDESK 3.2.9

Your satisfaction is also ours, so CDESK is constantly
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.

Minor version 3.2.9.1

  • Fixed errors occurring when filtering by person.

Minor version 3.2.9.2

  • The administrator can edit and add all types of tags.
  • The AI Assistant used inaccurate data when generating charts.
  • The AI Assistant now informs the user when there is insufficient data to process the request.
  • We simplified the display of the CDESK web application in the mobile interface.
  • The API for requests with free approval now returns complete information about the approval process and result, including the request status, resolver, and list of approvers.
  • Added a new column Actual Worked Time to the list of fulfillments.

Minor version 3.2.9.3

  • Fixed an issue where the Resolution Deadline of a request shifted significantly when the request status changed to Waiting for Customer or Waiting for Third Party.
  • The Fulfillment Duration column in the list of requests occasionally displayed no values.
  • Added descriptions to the details of GraphAPI connectors.

Minor version 3.2.9.4

  • A discussion post can now include an attachment even without text.
  • Introduced a new Fulfillments widget with options to switch between billable and internal fulfillments.
  • Related requests no longer need to be linked to the same company.
  • It is now possible to prefill the manager in free approval.

Minor version 3.2.9.5

  • Fixed issues with filling in the Substitute Approver
  • Message processing now correctly uses the rule with the lower priority and displays the complete list of templates, including previously missing ones.
  • Fixed issues where notifications related to SLA deadlines were sent incorrectly.