Version 3.0.193 brings an improved dashboard, new options and features for working with requests, linking to Waze navigation, CDESK in Polish and much more.
Release date: 4.11.2021
Version 3.0.193 comes with linking to Waze. Thanks to this, in the assignee’s mail notification from requests there is a link to navigate to the address of the company or to the address of the branch/place, if an object from the CMDB of type Branch or Place is linked to the request.
Inserting a navigation link can be enabled/disabled in the basic settings of Notifications.
With the latest update, the My Activities – the List widget has undergone significant changes. Above the displayed list, toggles have been added to filter out these types of records:
- Waiting for Response
- To be fulfilled today, tomorrow
- High priority (1,2)
- With a specified weight
With this feature, you can quickly access the records you need without leaving Dashboard.
When displaying requests, an icon indicating request priority is displayed next to the record, making it more economical and easier to communicate the priority of the request.
In case you have many columns displayed in your list of requests, we recommend you to use the new column anchoring feature. When enabled, the column names are also displayed as you scroll through the list, so you will always know what the information belongs to. The feature is turned on in the settings for column display and is not available for mobile devices.
Working with the request is considerably accelerated by the new function of quick termination of the request directly via the linked fulfilment form. This feature is only active if the fast completion of requests is enabled in the global settings.
Since version 3.0.193, there are new options in the menu under the user icon: CDESK Documentation and CDESK Support.
When you click on the CDESK Documentation option, you are redirected to the CDESK page, where you can find detailed descriptions of each module and instructions on how to use them. The CDESK Support option displays the CDESK page with important contacts you can address to, if you have any questions or experience a problem with the system.
SInce the latest update, CDESK is now available also in the Polish language.
In previous versions, it was quite complicated to find out to which companies in CDESK the selected SLA is assigned. Since the new version, there is now a tab in the SLA form that contains a complete list of assigned companies.
To view basic information about the request, just click on the icon in the row of the specific request and the preview will appear directly in the list. The preview includes the request name, request description and an image gallery. When you click on an image in the gallery, the image will be displayed full screen.
The image viewer itself has also been improved. It offers more convenient switching between images, as well as options to download an image, zoom in, or a full screen view. If a request contains multiple images, thumbnails of all of them are displayed in the bottom bar when viewing them.
Where the fulfillment description contains a longer text divided into paragraphs, the list of fulfillments displays this text without paragraphs. This may make the text unclear. To avoid this, a button has been added to the list of fulfillments which, when clicked, will display the text with the original line spacing.
In the request template, it is possible to specify which fields should be editable when creating or editing a request. With the last update, this setting has been extended with these new options:
- Do not allow editing – field editing is not allowed. This is the old setting No.
- All users – anyone with access to the field can edit the field. This is the old Yes setting.
- Assignee, Operator, Administrator – field can only be edited by assignees, operators and administrators, if they have access to it.
- Operator, Administrator/em> – only operators and administrators can edit this field, if they have access to it.
- Administrator/em> – only administrators can edit this field.