Ing. Miroslav Jombík
As the company grows, the organization can become chaotic at some point. The company grows rapidly and people in the management can no longer keep everything in their heads, as new deals eclipse the importance of older promises and solutions. The effort to tackle this problem resulted in the programming of a prototype CDESK solution, which was designed to bring order to competencies and the work in progress.
The continuous development and adaptation to new clients has naturally resulted in the creation of a comprehensive tool for the business process management. CDESK thus became the first purely Slovak commercial software of the service desk or help desk type.
From a simple tool for tracking orders and task overview, it has grown in a few years into a comprehensive tool for tidying up processes in companies. It doesn’t matter whether it’s an insurance company, a car service, a large auditing company, an alcohol producer, a boiler repair or an IT company. Anyone who is interested in clearly traceable task assignments, monitored work progress up to the resulting invoicing, can effectively increase their productivity and thus their profits with CDESK.
When Miroslav Jombik and his team started programming the very first version of CDESK almost 20 years ago, they had no idea that a few years later CDESK would be spontaneously demanded by clients and later become a full-fledged software for the international market.
Providing first-class services requires systematic work. If requests are fulfilled with the top quality and on time, the customer is satisfied and the supplier can benefit from their efficiency. CDESK is a system in which both supplier and customer can track the progress of a request from its inception to its resolution.
You can rely on the person to whom the request is assigned for resolution. With the quantity of tasks, it is important to sort them according to priority, assign responsible persons to deals or divide them into individual tasks. CDESK can be adapted to the processes, habitual practices and preferences of users.