View an overview of new and improved features in CDESK version 3.2.10. The full release article will be available soon.
TOP NEWS
- Merging multiple requests into a single request, including discussion
- Assignment of the Request Type Manager role (Incident, Problem, Change… manager)
Improvements by modules:
Requests
- Added Root Record column with the highest parent request record
- Enabled linking of requests across different companies
- Added date and content columns for the latest responses of the resolver and the requester
- Company selection in the Request Catalog on the Dashboard
- Added filtering by record visibility
- Added information about automatically accepted request closure with filtering in the Rating column
Configuration Management Database (CMDB)
- Simplified management of structure and records
- Added display of active configuration items
Fulfilments
- Actual Worked Time can also be edited in the Billing Fulfilment form
- Added columns “Billed Amount”, “Actual Worked Time”, and “Project Order Code” in the fulfilment approval list
- Display of internal fulfilments can be enabled or disabled in the fulfilment list
- The Actual Worked Time value is transferred to the Fulfilment Billing Time
Asset Management
- Added tree structure to Asset Management
- Added Transfer Protocol Status column
- Added column with the date of the last performed change in the asset list with date filtering
- Extended central search to include device serial numbers
Projects
- Creation of a resolver group for the project team on a project order
- Display of the project order hierarchy in the request detail
- Inheritance of the project manager, priority, and project team from the parent project order
- Added prioritization of project orders, including a new Priority column
- Requests created on a project order inherit its fulfilment dates from–to
- Requests created on a project order inherit its planning mode
Gantt Chart
- Users can see all records in the Gantt chart; record details remain subject to permission settings
Tasks
- Introduction of automatic updates of task relations and their hierarchy
Approvals
- Extended column selection in fulfilment approvals
- Display of attachments and service area during request approval
- Implementation of an indicator of open approvals in the main menu
Notifications
- Sending notifications for the Request Assessment event
- Added roles to notification rules – Watcher, Added Watcher, Removed Watcher
- Binding SMS templates to request templates and dynamic variables
Users and Groups
- Added Visible Companies column in the user list
- Permission filtering – display of all allowed and denied permissions
ERP Integration Connector
- Support for composite inventory items (sets) in Money integration
CM Integration
- Automatic insertion of Remote Access and CM Messages into a request based on the requester’s email
General Features
- Optimized navigation and lists in the mobile interface
- Central search extended to include recently closed objects (requests, work orders, tasks)