Know How at your fingertips: News in the knowledge base

Version 3.0.183 brings a new Knowledge Base module, QR codes on invoices, and other new features.

TOP news – 17 September 2020

New Knowledge Base module

Version 3.0.183 brings a new module to CDESK – the Knowledge Base. It is used to record knowledge and procedures that operators can use, for example, when resolving incidents, but it can also be useful for your customers. The content is divided into public – accessible to every CDESK user with the appropriate permissions – and internal. Internal posts can be accessed only by employees of your company; they are not visible to customers. Posts are entered using a simple form. You can format the text itself in various ways, and insert tables, images, links, or other files into it. Comments can be attached to existing records. Individual posts are further organised into spaces that you can configure. In addition, you can assign your own categories to each space. System icons can be assigned to spaces and categories, as well as your own images. You can also distinguish them by colour.

All articles in the Knowledge Base are divided into types, which you define yourself in the global settings.

The article form also offers the option to select keywords that you define yourself. Thanks to such a comprehensive classification system, your posts will be neatly sorted, which will significantly help you with searching and further work.

Adding a QR code for payment to an invoice

With the latest version, paying invoices becomes easier. From now on, every issued invoice will contain a unique QR code that you can use to make a payment.

Invoicing of stock movements from fulfilments

A stock movement will now be automatically invoiced together with the fulfilment to which it is linked. The fulfilment must be linked to an accounting item that is to be invoiced. You can also influence the invoicing of a given fulfilment according to the request status; for example, only requests with the status Accepted completion will be invoiced.

Fulfilments can also be invoiced when the stock movement has no price set and serves only for record-keeping. Invoicing of such issue notes can be turned off / on in the Global settings.

Creating an announcement from planned work

The Planned Work module has also changed with the new version. When creating planned work, it will now be possible to create an announcement about the planned work directly. Thanks to this, your customers as well as your employees will be better informed about planned activities. Announcements can be created from planned work only if you have the Announcements module enabled.

List of all CDESK 3.0.183 news >