New FeaturesWhat’s new in CDESK 3.0.184

17. November 20200

In the version 3.0.184, a new tab Note for Assignees (internal discussion) has been added to work orders.

TOP new features – November 17, 2020

Note for assignees (internal discussion) for work orders

In the version 3.0.184, a new tab Note for Assignees (internal discussion) has been added to work orders. Like the Note for Assignees in the requests, it is used for communication between work order assignees. These records are not accessible to the customer unless you manually change the permission.

 

Záznamy na záložke Poznámka pre riešiteľov (interná diskusia)
Záznamy na záložke Poznámka pre riešiteľov (interná diskusia)

The form for adding a new post is identical to the form used in the requests and it also provides the same options. You can enter your own e-mail in the field for the notification recipients. The field for the post offers advanced options for editing text, as well as inserting images. You can preview the email notification before posting.

Formulár pre zadanie Poznámky pre riešiteľov
Formulár pre zadanie Poznámky pre riešiteľov
Notifikácia o pridaní internej diskusie na pracovnom príkaze
Notifikácia o pridaní internej diskusie na pracovnom príkaze

The internal discussion in the work order is also transferred to the linked request, where it is marked with a flag.

Interná diskusia z pracovného príkazu medzi príspevkami na požiadavke
Interná diskusia z pracovného príkazu medzi príspevkami na požiadavke

The permissions to access internal discussion on work orders are managed independently of the requests and have their own settings.

Oprávnenia na prístup k internej diskusii
Oprávnenia na prístup k internej diskusii
Email notifications of the requests by the request type

The new version brings the possibility to notify requests according to the Type of requests. For each type of requests you can select users which will receive email notifications.

Výber používateľov pre notifikovanie ku konkrétnemu typu požiadavky
Výber používateľov pre notifikovanie ku konkrétnemu typu požiadavky

Moreover, a new User role for the Request Type has been added to the notification settings. This allows you to set which specific request changes the users will be notified of according to the type of request.

Nová rola v nastaveniach notifikácií Používateľ pre Typ požiadavky
Nová rola v nastaveniach notifikácií Používateľ pre Typ požiadavky
Handwritten signature on invoices and reports

The Signature for print reports field has also been added to the user’s profile. This field allows you to upload a photo of a handwritten signature, which will be displayed on reports and invoices issued from CDESK.

Tlačidlo pre vloženie fotky podpisu
Tlačidlo pre vloženie fotky podpisu
Podpis na faktúre
Podpis na faktúre

New access, editing and deletion measures have been added to this setting.

Oprávnenia k Podpisu pre tlačové zostavy
Oprávnenia k Podpisu pre tlačové zostavy
Last change above request

With the last update, a new Last Change column has been added to the list of requests, in which the parameter that was changed as the last is recorded. The following changes are recorded:

  • Changed request assignee
  • Changed request status 
  • Changed request priority
  • Changed request name
  • Changed request description
  • Responsible person changed
  • Changed assistant assignee
  • Changed deadline to assign a request
  • Changed response deadline of request
  • Changed completion deadline of request
  • Changed term of request´s alternative solution
  • Added note among operators
  • Added discussion comment
  • Added fulfillment
  • Added device to the request
  • Removed device from the request 
  • Changed reason of completion
  • Solution changed 
  • Changed request priority
  • Changed area of service
  • Changed 2nd level of service area 
  • Changed urgency 
  • Changed impact
  • Changed type of request 
Informácia o poslednej zmene požiadavky
Informácia o poslednej zmene požiadavky

The Last Change column has also been included in the advanced filter and export.

Filtrovanie podľa stĺpca Posledná zmena
Filtrovanie podľa stĺpca Posledná zmena
Stĺpec Posledná zmena v exporte požiadaviek
Stĺpec Posledná zmena v exporte požiadaviek
Alternate Login

A new Alternate Login (mail address) setting has been added to user settings. When this function is enabled, the user will be able to log in to CDESK using an email address or other expression.

Zapnutie funkcie Alternatívne prihlasovacie meno
Zapnutie funkcie Alternatívne prihlasovacie meno

An alternate login can be set in the user’s profile. A contact e-mail can also be used as an alternate login.

Nastavenie alternatívneho prihlasovacieho mena v profile používateľa
Nastavenie alternatívneho prihlasovacieho mena v profile používateľa
List of all CDESK updates 3.0.184 >
 

 

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