Improved My Activities, integration with Waze, and CDESK now also in Polish

Version 3.0.193 brings an improved home overview, new options and features for working with requests, integration with Waze navigation, CDESK now fully available in Polish, and much more.

TOP news – 4 November 2021

 

Integration with the Waze system

Version 3.0.193 brings integration with the Waze system. Thanks to this, the assignee email notification from requests now contains a link for navigating to the company address or to the branch/place address, if a CMDB object of the Branch or Place type is linked to the request.

Inserting the navigation link can be turned on / off in the basic settings for Notifications.

Improved My Activities widget

With the latest update, the widget underwent significant changes

• Above the displayed list, switches have been added that filter out these record types:
• Unassigned
• Awaiting response
• To be completed today, tomorrow
• With high priority (1, 2)
• With an assigned weight

Thanks to this feature, you can quickly access the records you need at a given moment, without leaving the Home overview.

When requests are displayed, the widget also shows an icon signalling the request priority next to each record, providing more concise and simpler information about the request priority.

New optional display of the request list with pinned column names

If you have many columns displayed in the request list, we recommend using the new column pinning feature. Once enabled, the column names will be displayed even while scrolling through the list, so you will always know what a given piece of information belongs to. The feature is enabled in the settings for column display and is not available for mobile devices.

Quick closing of a request from the fulfilment form

Working with a request is also significantly sped up by the new feature for quickly closing a request directly through the linked fulfilment form. This feature is active only if quick closing of requests is enabled in the global settings for requests.

Added links to CDESK documentation and support

As of version 3.0.193, the menu under the user icon contains new options: CDESK Documentation and CDESK Support. After clicking the CDESK Documentation option, you will be redirected to the CDESK website, where detailed descriptions of the individual modules and instructions on how to use them are located. The CDESK Support option, in turn, displays the CDESK website with important contacts you can reach out to in case of any questions or when reporting a problem in the system.

Polish language support

With the latest update, CDESK was extended with the Polish language.

A new tab showing which companies a given SLA is assigned to

In previous versions, it was relatively complicated to find out which companies in CDESK a selected SLA was assigned to. In the new version, the SLA form itself now contains a tab with a complete list of the assigned companies.

Request preview and a new image viewer

To display basic information about a request, you now just need to click the icon in the row of the specific request, and the preview is displayed directly in the list. The preview contains the request name, description and an image gallery. After clicking an image in the gallery, the image is displayed full screen.

The image viewer itself was also improved. It offers more convenient switching between individual images, as well as options to download an image, zoom in, or display it full screen. If a request contains multiple images, thumbnails of all of them are displayed on the bottom bar while viewing.

Option to add line breaks to the fulfilment description displayed in the fulfilment list

If the fulfilment description contains longer text divided into paragraphs, this text is displayed without paragraphs in the fulfilment list. In some cases, this may cause the text to be unclear. To prevent this, a button has been added to the fulfilment list that, when clicked, displays the text with its original line spacing.

In request templates, the selection of roles for setting who can edit a given field has been expanded

In a request template, you can specify, for fields, which of them should be editable when creating or editing a request. With the latest update, this setting was expanded with new options:

• Do not allow edits – editing of the field is not allowed. This is the old No setting.
• All users – the field can be edited by anyone with access to the given field. This is the old Yes setting.
• Assignee, Operator, Administrator – the field can be edited only by assignees, operators and administrators, provided they have access to it.
• Operator, Administrator – the field can be edited only by operators and administrators, provided they have access to it.
• Administrator – the field can be edited only by administrators.

List of all CDESK 3.0.193 news >