A question increasingly asked: “Will artificial intelligence replace us?”
The answer isn’t straightforward. At CDESK, however, we believe AI should serve people – not replace them. That’s why we’re developing our service desk to relieve you of routine tasks and save you time and energy.
Our aim isn’t only to organise work processes better, but primarily to simplify them. We continuously adapt our set of modules and features to current trends, so you can focus on what really matters.
Reporting with AI
With artificial intelligence, no solution is too bold. The new AI reporting in CDESK enables you to create clear tables, charts or custom outputs – literally in just a few clicks. Simply enter a brief instruction, and the system handles the rest.
This feature is currently available in the basic Requests module, but we’re working to gradually extend it across the entire platform.
Quick name generation
Stuck coming up with a name or brief description for a request?
The AI assistant will suggest a concise and accurate text based on your brief input – in seconds and without the hassle. An invisible helper, ready to step in whenever needed.
Speech-to-Text
Sometimes, we just need things “in black and white”.
Thanks to CDESK, you can convert audio recordings into readable text with a single click. A practical solution when you need to process, store, or share information.
Suggestions and Recommendations Directly from AI
CDESK’s AI also assists with generating object suggestions – tasks or fulfilments within the Requests module. Based on the data entered, it prepares a draft that only requires review and confirmation.
In addition, it can search for similar previously resolved requests and propose solutions that have already proven effective. Simplicity is beauty – and efficiency is a competitive advantage.
Language Barriers? A Thing of the Past
“You are as many people as the number of languages you speak,” says the old proverb. But with CDESK, that no longer applies literally.
Our AI-powered built-in translator enables you to work in up to 17 world languages. It easily translates request descriptions, internal notes, and customer communication.
We keep an eye on emerging trends and technologies so we can bring them into your business.
Let AI handle the routine and move forward with CDESK!