We grow together with our clients – and the results speak for themselves. To maintain a personal connection and improve our services, we meet with clients and together prepare case studies in which we look at specific stories of successful collaboration.
Implementation as the foundation
What are we interested in? Whether CDESK met expectations. And conversely – where they see room for improvement. We talk about the visions that brought them to CDESK, and find out whether the system has proven itself in practice.
CDESK was successfully deployed and began to be used primarily for IT, but we are gradually trying to expand it into further areas, such as HR or facilities management, where the processes are similar to IT.
Erich Hatalčík, Union poisťovňa
Over the years, CDESK has become an integral part of us. Internal requests are unified, efficient and functional. Their resolution and communication with clients is clear and transparent. In terms of the price – quality – performance and support ratio, Inova Logic is one of the leading suppliers in Slovakia.
Michaela Hecht, Mazars
I liked that at the beginning we did everything methodically together with Miroslav Jombík (CEO). I had a vision and he was willing to fulfil it.“
Zuzana Zajíčková, Seyfor
Their problem is your solution
CDESK means an individual approach. We know what our customers do, what their priority is and which sectors are key for them. Together we select and design tailored solutions:
The Requests, CMDB and Address Book modules helped the company Secar digitalise up to 80% of internal processes and respond to incidents more efficiently. Our Scoreboard, in turn, helps them track KPIs and keep dispatching statistics for call-outs.
The major telecommunications service provider Energotel records its infrastructure in our Configuration Database (CMDB), where it can link individual items with the services provided, which helps for example with planned outages. They use the Requests module as their ticketing tool.
The technicians of the Czech company Hello IT use the Omnichannel module with an integrated VOIP service to make, track and record calls with customers. They also have the option of using AI to automatically transcribe audio into text.
Since they manage more than 6,000 client computers, they need a reliable ticketing system – the Requests module. Remote device management is handled by another of our products – CUSTOMER MONITOR.
Seyfor, a strong European player in the ERP field, chose our Deals module, in which it records the processes associated with delivering a deal. We specially adapted the Reporting module to their needs. This gives them access to statistics on fulfilled and unfulfilled requests, as well as a tool for monitoring and planning the budget of deals.
Thanks to the connector, it is possible to link CDESK with the Money S4/S5 software (from the Seyfor company) and thus have all the tools for invoicing and accounting at hand. This connection is used, for example, by the company Alphaset, a supplier in the field of signmaking and advertising printing. Invoices issued in CDESK can be supplemented with a report of fulfilments (work performed) from the Fulfilments module.
Interested in how CDESK can streamline processes in your company too?
You can find detailed information about CDESK deployments at www.cdesk.sk/pripadove-studie. Find out exactly how we have helped companies with real-world challenges.
Do you have a similar situation or question? Get in touch – we will be happy to show you how CDESK could work in your environment too.
