Dear resolver in the CDESK system, since version 3.2.8.18, the display of the number of missed requests in the menu on the left side has been globally disabled.
New versions
Your satisfaction is also ours, so CDESK is constantly
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
Basic list of new features for version 3.2.9
We bring you a basic list of news for version 3.2.9. The full news content will be available within a few days.
Adjusting the display of missed requests in the menu
Dear resolver in the CDESK system, since version 3.2.8.18, the display of the number of missed requests in the menu on the left side has been globally disabled.
Improvements of Gantt charts and Offers, AI function for finding solutions from data in requests
In version 3.2.8, we focused on improving Gantt charts for projects and offers. In addition, this packed bundle of news also includes further uses of AI in requests and several UX simplifications in controls.
New ways to use AI in Requests, WhatsApp integration to improve communication, significantly improved version of the Calendar module
Specialized reports created by artificial intelligence, quick creation of requests from a conversation with a customer using WhatsApp, a more flexible and practical Calendar.
Simplified access to CDESK, new role in approval, improved tag management for multiple modules, custom request number series
Easier access to CDESK via Microsoft Entra ID, new role “Requester Supervisor” in the approval process, ability to create separate number series with your own prefix, new tag management interface for Requests, Tasks, Orders and Projects.
New central search, first version of the Kanban tile module, borrowing records, process automation via scripts
Simplified CDESK search via top bar by keyword, first version of "Kanban" tile view, Borrowings to track borrowed corporate assets, new email setup via web, documentation to automate missing processes via scripts.
Handy Asset Management module, launch of the new generation CDESK mobile app, account creation via Google authentication
In version 3.2.4 we bring a completely new Asset Management with inventories via mobile phone. We also released the first version of the next generation CDESK Pro mobile app, brought self-service account creation for your customers and enabled Google account login.
Quickly view calls and requests already during VoIP call, one-click completion of work orders, improvements in calendar
Button for quick completion of work orders, in VoIP module a window displaying pending calls and caller requests, avatars and colour of type displayed for requests in the calendar, 1-week view by source added, etc.
Infobox in record detail, adjustable column widths, XLSX exports in more modules
Version 3.2.2 includes an infobox displaying the most important information from the open record, you can now set your own column widths, XLSX exports have been added to requests, fulfilments, configuration items, projects, project deals and subcontracts.
Automated sending of reports, deadline reminders on configuration items, simple filter in tasks
In version 3.2.1 we added a new way to create reports for automatic emailing, important deadlines on configuration items will be reminded by a new reminder tool, work in the task list will be easier with a simple filter, etc.
Receiving calls in CDESK, custom printing forms from requests/fulfilments and many other functions
Since version 3.2.0, it is possible to receive and process calls in CDESK, create your own forms from requests and fulfillment...
New functionality Device Repair, Gantt charts for projects, automation of fulfilments in regular requests
Device repair for one-off repairs, project progress in graphical Gantt charts, project documentation and project log to simplify project management...