Receiving calls in CDESK, custom printing forms from requests/fulfilments and many other functions
24. March 2024
Since version 3.2.0, it is possible to receive and process calls in CDESK, create your own forms from requests and fulfillment...
New versions
Your satisfaction is also ours, so CDESK is constantly
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
improved based on your requirements.
Here you will find out what changes and improvements the new versions bring.
Basic list of new features for version 3.2.9
We bring you a basic list of news for version 3.2.9. The full news content will be available within a few days.
Adjusting the display of missed requests in the menu
Dear resolver in the CDESK system, since version 3.2.8.18, the display of the number of missed requests in the menu on the left side has been globally disabled.
Improvements of Gantt charts and Offers, AI function for finding solutions from data in requests
In version 3.2.8, we focused on improving Gantt charts for projects and offers. In addition, this packed bundle of news also includes further uses of AI in requests and several UX simplifications in controls.
New ways to use AI in Requests, WhatsApp integration to improve communication, significantly improved version of the Calendar module
Specialized reports created by artificial intelligence, quick creation of requests from a conversation with a customer using WhatsApp, a more flexible and practical Calendar.
Simplified access to CDESK, new role in approval, improved tag management for multiple modules, custom request number series
Easier access to CDESK via Microsoft Entra ID, new role “Requester Supervisor” in the approval process, ability to create separate number series with your own prefix, new tag management interface for Requests, Tasks, Orders and Projects.
New central search, first version of the Kanban tile module, borrowing records, process automation via scripts
Simplified CDESK search via top bar by keyword, first version of "Kanban" tile view, Borrowings to track borrowed corporate assets, new email setup via web, documentation to automate missing processes via scripts.
Handy Asset Management module, launch of the new generation CDESK mobile app, account creation via Google authentication
In version 3.2.4 we bring a completely new Asset Management with inventories via mobile phone. We also released the first version of the next generation CDESK Pro mobile app, brought self-service account creation for your customers and enabled Google account login.
Quickly view calls and requests already during VoIP call, one-click completion of work orders, improvements in calendar
Button for quick completion of work orders, in VoIP module a window displaying pending calls and caller requests, avatars and colour of type displayed for requests in the calendar, 1-week view by source added, etc.
Infobox in record detail, adjustable column widths, XLSX exports in more modules
Version 3.2.2 includes an infobox displaying the most important information from the open record, you can now set your own column widths, XLSX exports have been added to requests, fulfilments, configuration items, projects, project deals and subcontracts.
Automated sending of reports, deadline reminders on configuration items, simple filter in tasks
In version 3.2.1 we added a new way to create reports for automatic emailing, important deadlines on configuration items will be reminded by a new reminder tool, work in the task list will be easier with a simple filter, etc.
Receiving calls in CDESK, custom printing forms from requests/fulfilments and many other functions
Since version 3.2.0, it is possible to receive and process calls in CDESK, create your own forms from requests and fulfillment...
New functionality Device Repair, Gantt charts for projects, automation of fulfilments in regular requests
Device repair for one-off repairs, project progress in graphical Gantt charts, project documentation and project log to simplify project management...
New functionality Device Repair, Gantt charts for projects, automation of fulfilments in regular requests
26. January 2024
Device repair for one-off repairs, project progress in graphical Gantt charts, project documentation and project log to simplify project management...
Custom request statuses, new module for document registration, fulfilment approval and many other features
10. November 2023
Since this version 3.1.12 you can define your own request status, approve fulfilments, invoice fulfilments according to approvals, enjoy a summary economic overview of all project deals, etc.
Completion of approval details, easily accessible information about leaves, and much more
21. September 2023
Possible to request approval data directly in the approval process, information on leaves displayed in the calendar and on the main bar, convenient bulk sending of invoices and listing of jobs
Version 3.1.10 comes with an improved list of requests, all company information is on one tab, record counts are displayed in the saved filter, Czech companies can pay via QR code, items in the configuration database have thumbnails, etc.
Version 3.1.9 comes with a new module for economic project management, approvals can be requested while the request is in progress, more flexible assignment of companies to tiles in the catalogue of requests, etc.
New Balance of Requests widget, sensitive attachments in requests, supervisor approval and other new features
12. April 2023
In version 3.1.8 we bring a graphical representation of the increase and decrease of open requests in assignees, increased protection of attachments, supervisor approval in multiple modules, additional features in the list of deals...
Improvements in Invoicing, New Protocols Module, New Functions for Additional Properties
17. February 2023
Version 3.1.6 brings many useful features to CDESK. Invoicing has been improved, a new Protocols module has been added, as well as new functions to additional properties...
Extensions in additional features, pre-invoicing overview and user identity logging
27. December 2022
Version 3.1.5 contains many improvements. The obligation to fill in additional properties can now be set only for specific request statuses. Custom selection lists allow additional sub-items to be defined for each item. These and other features are introduced in the following text.
Improvements in Invoicing, Added Request Categories, Organizational Structure and More
18. November 2022
Version 3.1.4 brings new functionality for several modules. From now, it is possible to send issued invoices by email directly from CDESK, requests have categories and additional properties can be divided into separate tabs. Read about these and other new features in the following text.