Manage execution of the request. Efficiently.
The Work Orders are an effective tool for splitting work on individual requests. They precisely define the actions that are needed to meet a given request.
Unlike Tasks, a work order affects the SLA calculation.
It is possible to sort the work orders, manage their visibility and register multiple parameters for the evaluation. Since the work order is firmly linked to the request, some actions can be automated. To track its work progress, any object from the Configuration Database can be added to the work orders.
The work orders are the ideal tool for solving the requests that involve multiple workers. Thanks to the sorting function of orders, workers can only see their assignment when the previous work orders have been completed and thus the conditions to start new work.